Customer Service Rep

Lincare Holdings; Uniontown (Fayette County); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Tuition reimbursement

Employee referral program

Discounts

Job summary

Lincare Holdings is seeking a customer service oriented employee to communicate with customers, answer questions, and assist in determining ongoing product and service needs. You will document calls, enter orders, and verify demographic data in our systems.

Responsibilities include reading patient orders, understanding pharmacy terminology, and collaboratively training staff. This on-site role emphasizes accuracy, empathy, and teamwork in daily workflows.

Qualifications

• High School Diploma or GED or equivalent
• 1–3 months related experience and/or training
• Computer entry is required
• Must meet licensing requirements for the location (where applicable)

Responsibilities

• Answer questions and provide customer education about products/services
• Communicate with customers via inbound/outbound calls and automated dialer systems
• Enter customer orders in computerized system and document calls
• Verify and update demographic information in records
• Read and analyze patient orders and pharmacy terminology
• Assist in training employees
• Explain product/service needs and assess frequency/doses when applicable
• Collaborate effectively with coworkers and patients

Skills

Customer communication

Documentation

Data entry

Reading clinical orders

Team coordination

Dosing calculations

Education

High School Diploma or GED

1–3 months related experience

Tools

Computer entry system

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records
• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.