Customer Service Rep

Lincare Holdings; Victoria (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Lincare Holdings in Texas is seeking a customer service representative to answer questions, resolve problems, and determine ongoing product/service needs while supporting compliance with physician direction. The role involves handling inbound and outbound calls, updating records, and entering customer orders to ensure accurate processing.

Essential duties include documenting calls, assessing additional needs, reading orders, and communicating clearly with coworkers and patients.

Qualifications

• High School Diploma or GED or 1–3 months related experience.
• Computer entry is required; licensing may be necessary for location.
• Ability to read and analyze patient orders and terminology.

Responsibilities

• Communicate with customers via inbound/outbound calls and automated dialer.
• Assess needs for additional products/services and educate customers.
• Enter orders and document calls in the record system.
• Verify and update demographic information in records.
• Read and analyze patient orders and comprehend pharmacy terminology.
• Communicate effectively with coworkers and patients; assist training.
• Calculate figures related to frequency and doses dispensed.

Skills

Customer communication

Phone handling

Documentation

Needs assessment

Education

High School Diploma or GED

1-3 months related experience

Licensing requirements may apply

Tools

Computerized records system

Order entry system

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records
• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.