Customer Service Rep

SmartRecruiters, Inc.; Canton (MS); On-site; USD 17,000 - 21,000; Full time

Job summary

SmartRecruiters, Inc. in Canton, Mississippi is seeking a Customer Service Rep to greet customers, process orders, and assist with daily store operations.

You will handle cash transactions, provide friendly service, stay informed on product knowledge, help with inventory, and collaborate with teammates to ensure smooth operations during busy periods.

Comprehensive training will be provided, and dedication to accuracy and customer satisfaction will be rewarded with growth opportunities.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service orientation with a friendly demeanor.
• Basic math skills and ability to handle cash transactions.
• Proficiency in data entry and order processing using computer systems.
• Ability to multitask and stay organized in a fast-paced environment.
• Problem-solving skills to address customer concerns effectively.
• Patience and ability to maintain composure under pressure.
• Detail-oriented approach to ensure order accuracy.
• Flexibility to work evenings and weekends.
• Standing for extended periods and light lifting.

Responsibilities

• Greet customers warmly and address their needs with enthusiasm.
• Process customer orders accurately and efficiently using our computer system.
• Handle monetary transactions and make correct change when necessary.
• Respond to customer inquiries and resolve issues in a timely, professional manner.
• Maintain a clean and organized work area.
• Collaborate with team members to ensure smooth operations during busy periods.
• Stay up-to-date with product knowledge and company policies.
• Assist with inventory management and restocking as needed.
• Provide feedback to management on customer trends and suggestions for improvement.

Skills

Communication skills

Customer service

Cash handling

Data entry

Multitasking

Problem solving

Patience

Detail oriented

Flexible shifts

Standing

Customer service experience

Job description

• Job Category Org: Store Customer Service Rep

Job Description

We're excited to welcome a Customer Service Rep to join our dynamic team in Canton, United States! As the face of our company, you'll play a crucial role in ensuring customer satisfaction through friendly, efficient, and professional service.

• Greet customers warmly and address their needs with enthusiasm and empathy
• Process customer orders accurately and efficiently using our computer system
• Handle monetary transactions and make correct change when necessary
• Respond to customer inquiries and resolve issues in a timely, professional manner
• Maintain a clean and organized work area
• Collaborate with team members to ensure smooth operations during busy periods
• Stay up-to-date with product knowledge and company policies
• Assist with inventory management and restocking as needed
• Provide feedback to management on customer trends and suggestions for improvement

Qualifications

• Excellent verbal and written communication skills
• Strong customer service orientation with a friendly and enthusiastic demeanor
• Basic math skills and ability to handle cash transactions accurately
• Proficiency in data entry and order processing using computer systems
• Ability to multitask and stay organized in a fast-paced environment
• Problem-solving skills to address customer concerns effectively
• Patience and ability to maintain composure under pressure
• Detail-oriented approach to ensure order accuracy
• Flexibility to work various shifts, including evenings and weekends
• Physical ability to stand for extended periods and perform light lifting
• Previous customer service experience is a plus, but not required - we provide comprehensive training!

Additional Information

All your information will be kept confidential according to EEO guidelines.