Customer Service Rep(02817) - 11 E. Jackson St.

SmartRecruiters, Inc.; Morton (IL); On-site; USD 30,000 - 36,000; Full time

Job summary

SmartRecruiters, Inc. is seeking a Customer Service Representative for our Morton, IL location. You will greet customers, handle orders, and resolve inquiries with a friendly, efficient approach.

This full-time role requires accurate cash handling and the ability to multitask in a busy store environment. You will maintain store cleanliness, assist with product assembly, and collaborate with teammates to meet daily goals.

Qualifications

• Excellent communication and empathy when dealing with customers.
• Ability to handle cash transactions accurately and securely.
• Willingness to work varied shifts, including weekends/holidays.

Responsibilities

• Answer incoming phone calls and take orders accurately and professionally.
• Provide exceptional customer service and resolve issues promptly.
• Process cash and credit card transactions with precision.
• Prepare and assemble products per specifications.
• Maintain a clean, organized, and hygienic work area.
• Collaborate with team to ensure smooth operations during peaks.
• Assist with cleaning and sanitation tasks as required.
• Lift up to 25 lbs. as needed in daily operations.
• Demonstrate problem-solving and resilience in challenging situations.

Skills

Strong communication

Customer service mindset

Basic math

Multitasking

Team player

Flexible shifts

Positive attitude

Education

High school diploma or equivalent

Job description

Customer Service Rep(02817) - 11 E. Jackson St.

• Full-time
• Job Category Org: Store Customer Service Rep

Join our dynamic team as a Customer Service Representative at our Morton, United States location on 11 E. Jackson St. In this role, you'll be the friendly face and voice of our organization, delivering exceptional customer experiences while managing a variety of operational tasks. We're seeking an enthusiastic and detail-oriented professional who thrives in a collaborative environment and is committed to making every customer interaction memorable.

• Answer incoming phone calls and take customer orders accurately and efficiently while maintaining a professional and friendly demeanor
• Provide exceptional customer service by addressing inquiries, resolving issues promptly, and ensuring customer satisfaction
• Process cash and credit card transactions with precision and accuracy
• Prepare and assemble products according to company standards and specific customer specifications
• Maintain a clean, organized, and hygienic work environment that reflects our commitment to excellence
• Collaborate effectively with team members to ensure smooth operations during peak periods and support overall team goals
• Assist with cleaning and sanitation tasks to uphold store cleanliness and health standards
• Handle and lift items weighing up to 25 lbs. as needed during daily operations
• Demonstrate problem-solving skills and resilience when addressing customer concerns or operational challenges

• Strong communication skills with the ability to interact professionally and empathetically with customers and team members
• Excellent customer service mindset with a commitment to delivering outstanding support and building positive relationships
• Basic math skills for accurate cash handling, order processing, and transaction management
• Ability to multitask efficiently and adapt quickly in a fast-paced, dynamic work environment
• Physical stamina to stand for extended periods and lift up to 25 lbs. regularly
• Team player mentality with a positive attitude, friendly demeanor, and collaborative spiritFlexibility to work various shifts, including weekends and holidays as needed
• Ability to follow directions, adhere to company policies and procedures, and maintain organizational standards
• Strong attention to detail and organizational skills to ensure accuracy in all tasks
• Problem-solving and conflict resolution abilities to handle challenging situations with patience and professionalism
• High school diploma or equivalent (preferred)
• Previous customer service experience (preferred but not required)