Customer Service Rep(09197) - 2278 Washington Road

SmartRecruiters, Inc.; Washington (IL); On-site; USD 30,000 - 42,000; Full time

Job summary

SmartRecruiters, Inc. seeks a friendly and efficient Customer Service Representative to join our team at 2278 Washington Road in Washington, United States.

The role focuses on delivering exceptional customer experiences, processing orders and payments, and supporting daily operations in a busy retail setting. The successful candidate will possess strong communication and interpersonal skills, the ability to multitask, and a willingness to help customers with courtesy and professionalism.

Qualifications

• Excellent communication skills and active listening
• Strong interpersonal and empathetic demeanor
• Ability to follow procedures and stay organized
• Solid basic math skills for cash handling and transactions
• Ability to multitask in a fast-paced environment
• Team player with a collaborative spirit
• Ability to stand for long periods and lift up to 25 lbs

Responsibilities

• Answer incoming phone calls and take orders accurately and professionally
• Process cash and credit card transactions with precision
• Provide exceptional customer service and resolve inquiries promptly
• Prepare items to company standards and customer specs
• Maintain a clean, organized, welcoming work environment
• Collaborate with team during peak periods and support colleagues
• Multitask effectively while prioritizing customer needs
• Handle and lift items up to 25 lbs as part of daily tasks
• Assist with various operational and cleaning duties as needed

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Time management

Teamwork

Reliability

Cash handling

Job description

Customer Service Rep(09197) - 2278 Washington Road

• Full-time
• Job Category Org: Store Customer Service Rep

We're looking for a friendly and efficient Customer Service Representative to join our dynamic team at 2278 Washington Road in Washington, United States. As a key member of our customer-focused organization, you'll play a vital role in ensuring our customers have an exceptional experience with every interaction. This position offers the opportunity to develop your customer service skills while working in a collaborative, fast-paced environment where your contributions directly impact customer satisfaction and team success.

• Answer incoming phone calls and take customer orders accurately and efficiently while maintaining a professional and friendly demeanor
• Process cash and credit card transactions with precision and attention to detail
• Provide exceptional customer service by addressing inquiries, resolving issues promptly, and going the extra mile to exceed customer expectations
• Prepare items according to company standards and customer specifications with consistency and care
• Maintain a clean, organized, and welcoming work environment that reflects our commitment to excellence
• Collaborate effectively with team members to ensure smooth operations during peak periods and support colleagues when needed
• Multitask efficiently while prioritizing customer needs and maintaining high-quality service standards
• Handle and lift items weighing up to 25 lbs as part of daily operations
• Assist with various operational and cleaning tasks as assigned to support team objectives

• Excellent communication skills with the ability to articulate clearly and listen actively to customer needs
• Strong interpersonal and empathetic skills with a friendly, professional demeanor and positive attitude
• Proven ability to follow directions, adhere to company procedures, and maintain organizational standards
• Solid basic math skills for accurate cash handling, order processing, and transaction management
• Demonstrated ability to multitask effectively and work efficiently in a fast-paced, dynamic environment
• Team player mentality with a collaborative spirit and willingness to support colleagues
• Physical ability to stand for extended periods and lift up to 25 lbs regularly
• Excellent problem-solving and conflict resolution skills with patience and resilience
• Strong organizational and time management skills with attention to detail
• Flexibility to work various shifts, including weekends and holidays as needed
• Reliability, punctuality, and commitment to maintaining high standards of service and cleanliness
• Ability to work both independently and as part of a cohesive team
• Previous customer service experience is preferred but not required; we welcome candidates eager to learn and grow
• Must be able to pass a pre-employment drug test and criminal background check

All your information will be kept confidential according to EEO guidelines.

Job Location