Customer Service Associate

Friendly Express Inc.; Arco (GA); On-site; USD 28,000 - 36,000; Full time

Job summary

Friendly Express Inc. is seeking a Customer Service Representative - Retail to join our upbeat store team.

You will warmly greet customers, help with product selections, and provide accurate information on products, policies, and services to ensure a positive shopping experience. In this role you will handle transactions using POS systems, assist with restocking and shelf presentation, and collaborate with colleagues to reach sales goals while delivering exceptional customer service in a

Qualifications

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-focused attitude.
• Ability to work effectively in a team and independently.
• Basic math skills and familiarity with POS systems.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Previous retail or customer service experience is preferred but not required.
• High school diploma or equivalent.

Responsibilities

• Greet customers warmly and assist them with inquiries, purchases, and product selections.
• Provide accurate information about products, services, and store policies.
• Handle customer complaints and resolve issues efficiently and professionally.
• Maintain the cleanliness and organization of the sales floor and checkout areas.
• Process transactions accurately using point-of-sale systems.
• Support inventory management by restocking shelves and monitoring stock levels.
• Collaborate with team members to achieve sales goals and enhance customer satisfaction.

Skills

Communication

Problem solving

Teamwork

POS & math basics

Flexibility

Customer service

Education

High school diploma or equivalent

Tools

POS systems

Job description

Description

Customer Service Representative - Retail

Join our dynamic retail team as a Customer Service Representative, where your enthusiasm and dedication will help create a positive shopping experience for our customers. We are committed to providing exceptional service and fostering a welcoming environment. If you enjoy engaging with people and thrive in a fast-paced setting, this is the perfect opportunity for you.

Key Responsibilities:

• Greet customers warmly and assist them with their inquiries, purchases, and product selections
• Provide accurate information about products, services, and store policies
• Handle customer complaints and resolve issues efficiently and professionally
• Maintain the cleanliness and organization of the sales floor and checkout areas
• Process transactions accurately using point-of-sale systems
• Support inventory management by restocking shelves and monitoring stock levels
• Collaborate with team members to achieve sales goals and enhance customer satisfaction

Skills and Qualifications:

• Excellent communication and interpersonal skills
• Strong problem-solving abilities and a customer-focused attitude
• Ability to work effectively in a team and independently
• Basic math skills and familiarity with POS systems
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Previous retail or customer service experience is preferred but not required
• High school diploma or equivalent

We value a positive, inclusive workplace culture that encourages growth and development. Join us and be part of a team dedicated to delivering outstanding service and creating memorable shopping experiences for our customers. We offer competitive pay, employee discounts, and opportunities for advancement.