Customer Service Rep

Stefanini, Inc; California (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Stefanini, Inc. is seeking a friendly, detail-minded Customer Service Representative to handle a high volume of inbound calls and emails in a fast-paced environment. You will use a multi-line phone system and help customers with orders, substitutions, pickups, and credits.

This full-time role requires a High School diploma or GED, 6 months call center/data entry experience, and strong problem-solving and computer skills. Local residents only; no relocation.

Qualifications

• High school diploma or GED.
• 6 months experience in data entry and working in a demanding customer service/call center environment.
• Ability to deal with customers on a day-to-day basis, via phone and/or in person.
• Strong interpersonal and exceptional problem-solving skills in addition to being a team player.
• This position must pass a post-offer background and drug test.
• Excellent computer skills.

Responsibilities

• Handle requests by various forms of communication and technology for orders, substitutions, and pick-up and return credits.
• Provide customer support with special requests.
• Assist various departments in the Distribution Center as needed.
• Other projects or duties as assigned.
• This position is open to local residents only, no relocation offered.

Skills

Call center experience

Data entry

Customer service

Problem solving

Team player

Multi-line phone handling

Education

High school diploma or GED

Tools

Cisco phone systems

Job description

Position Summary: This position will professionally respond and interact with customers using various means of communication, (phone, or email). This role will be responsible for a high volume of inbound calls in a fast-paced environment using a multi-line phone system. If you have previous customer service experience in a call center or office environment plus excellent computer skills, then we want you to join our team!
Schedule: The schedule for this position is Monday-Friday, 8:00am-5:00pm

Position Responsibilities:

• Handle requests by various forms of communication and technology for orders, substitutions, and pick-up and return credits.
• Provide customer support with special requests.
• Assist various departments in the Distribution Center as needed.
• Other projects or duties as assigned.
• This position is open to local residents only, no relocation offered.

Job Requirements

*Required Experience : 6 months in call center environment
Required Qualifications :
Required Qualifications :

• High school diploma or GED.
• Minimum of 6 months experience with data entry and working in a demanding customer service/ call center environment.
• Ability to deal with customers on a day-to-day basis, via phone and/or in person.
• Strong interpersonal and exceptional problem-solving skills in addition to being a team player.
• This position must pass a post-offer background and drug test.
• Excellent computer skills.

Preferred Qualifications:

• 1 - 2 Years Customer service, call center and / or related area within foodservice industry.
• Recent experience in a fast paced call center environment.
• Previous experience using Cisco phone systems/multi phone line systems.