Customer Service Rep

Vantage North Inc.; Louisville (KY); On-site; USD 40,000 - 57,000; Full time

Job summary

Vantage North Inc. in Louisville, KY is seeking a dedicated Customer Service Rep for a full-time role. You will handle client inquiries, resolve issues, and provide information on financial products and services.

The position requires at least one year in customer service, strong communication and problem-solving skills, and a customer-centric approach. The office uses Microsoft Office and a range of financial tools in a traditional, collaborative environment.

Qualifications

• High school diploma or equivalent required.
• At least 1 year of experience in customer service.
• Strong communication and problem-solving abilities.
• Customer-centric approach essential for performance.

Responsibilities

• Handle client inquiries and resolve issues.
• Assist with account inquiries and process transactions.
• Provide information about financial products and services.
• Contribute to data entry, document management and customer service tasks.

Skills

Customer service

Strong communication

Problem-solving

Customer-centric mindset

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Vantage North Inc., a Louisville, KY-based financial services company, is seeking a dedicated Customer Service Rep for a full-time position in Louisville, KY. This role offers a competitive compensation and benefits package.

As a Customer Service Rep, you'll handle client inquiries, resolve issues, and ensure a positive customer experience. Your tasks include assisting with account inquiries, processing transactions, and providing information about financial products and services.

You'll be part of a close-knit team in our Louisville office, collaborating with colleagues to deliver exceptional service. Our workplace fosters a supportive and collaborative environment.

The annual salary for this position ranges from $40,000 to $56,759, with compensation varying based on the candidate's level of experience and qualifications. This role offers a comprehensive benefits package, though specific details are not provided. The position involves a mix of administrative and clerical tasks, including data entry, document management, and customer service. Employees will utilize standard office software such as Microsoft Office Suite and may require proficiency in additional tools depending on the specific tasks. The workplace is a traditional office environment, with a focus on maintaining a productive and efficient workspace. Candidates should possess a high school diploma or equivalent, with a preference for relevant experience in administrative or clerical roles. The position requires strong organizational skills, attention to detail, and the ability to work well under pressure.

To excel in this role, you should have a high school diploma or equivalent, and at least one year of experience in customer service. Strong communication skills, problem-solving abilities, and a customer-centric approach are essential. Familiarity with financial services is a plus.

Assisting clients with account inquiries, processing transactions, providing information about financial products and services, resolving customer issues, and ensuring a positive customer experience.

High school diploma or equivalent, at least one year of experience in customer service, strong communication skills, problem-solving abilities, and a customer-centric approach.