Customer Service Rep

Upfront Plumbing Drains Heating and Air; Boise (ID); On-site; USD 51,577,000 - 63,039,000; Full time

Benefits offered by this job

401(k) plan

Vacation pay

Opportunities for growth

Supportive work culture

Job summary

Upfront Plumbing Drains Heating and Air seeks a full-time Customer Service Rep to work remotely serving the Boise area. Earn $18–$22 per hour with a comprehensive benefits package, including a 401(k) and paid vacation. You will handle high-volume calls, schedule work, and act as the primary liaison among customers, technicians, and management.

This role offers a stable, year-round schedule from 8:00 a.m. to 5:00 p.m., Monday through Friday, with occasional on-call responsibilities.

Qualifications

• Clear and professional communication in a fast-paced call environment.
• Strong real-time problem solving and decision making.
• Reliability and accountability to complete follow-through on customer needs.

Responsibilities

• Handle a high volume of inbound calls as the primary point of contact.
• Schedule jobs by matching technicians to assignments based on urgency, location and skill.
• Serve as liaison among customers, technicians and management with timely updates.
• Confirm and reschedule appointments; update records and ensure accurate, complete interactions.

Skills

Clear communication

Real-time problem solving

Decision making

Reliability

Accountability

Remote work readiness

Job description

Upfront Plumbing, Drains, Heating, and Air is currently seeking a full-time Customer Service Rep to join our remote team, serving the Idaho (Boise area) market. This is a full-time, year-round position offering stability, an hourly wage of $18 – $22 depending on experience, and a comprehensive benefits package that includes:

• 401(k) plan
• Vacation pay
• Opportunities for professional growth and advancement
• Supportive and collaborative work culture

YOUR DAY-TO-DAY:

The Customer Service Rep will work remotely from 8:00 a.m. to 5:00 p.m., Monday through Friday, with occasional on-call responsibilities. This schedule provides a consistent workweek while allowing you to perform your duties from a professional home office setup.

As a remote Customer Service Rep, you will begin each day as the primary point of contact for customers, managing a high volume of inbound calls. You will be responsible for maintaining control of each conversation, efficiently gathering necessary information, and ensuring calls are handled promptly without delay. Your tasks will include scheduling jobs by matching technicians to the appropriate assignments based on urgency, location, and skill set. Throughout the day, you will serve as the main communication liaison among customers, technicians, and management, keeping all parties informed of updates and changes. You will also be responsible for confirming appointments, rescheduling as needed, updating records, and ensuring that every customer interaction is completed with accuracy and follow-through.

REQUIREMENTS:

• Residence in Idaho (Boise area)
• Ability to work remotely with your own computer, monitors, phone, and high-speed internet suitable for a call-heavy role
• Skills in clear and professional communication in a fast-paced, high-volume call environment
• Strong decision-making and real-time problem-solving abilities
• Accountability for follow-through and closing the loop on customer needs
• Commitment to reliability, clarity, and consistency

LEARN MORE ABOUT OUR MISSION:

For nearly twenty years, Upfront Plumbing Drains Heating and Air has delivered a new standard of service to the community. Our team is committed to improving challenging situations while upholding the highest standards of health and sanitation. As a licensed, bonded, and insured company, we are known for getting the job done quickly and correctly, earning the trust of our community.

We are a motivated team that thrives in a relaxed and supportive environment. Our culture encourages success without sacrificing passion. We strive to be a company where employees can build long-term careers, achieve their goals, and feel appreciated as part of a growing organization.