Remote Customer Service Specialist (Boise) – Growth & Benefits

Upfront Plumbing Drains Heating and Air; Boise (ID); On-site; USD 51,577,000 - 63,039,000; Full time

Benefits offered by this job

401(k) plan

Vacation pay

Opportunities for growth

Supportive work culture

Job summary

Upfront Plumbing Drains Heating and Air seeks a full-time Customer Service Rep to work remotely serving the Boise area. Earn $18–$22 per hour with a comprehensive benefits package, including a 401(k) and paid vacation. You will handle high-volume calls, schedule work, and act as the primary liaison among customers, technicians, and management.

This role offers a stable, year-round schedule from 8:00 a.m. to 5:00 p.m., Monday through Friday, with occasional on-call responsibilities.

Qualifications

• Clear and professional communication in a fast-paced call environment.
• Strong real-time problem solving and decision making.
• Reliability and accountability to complete follow-through on customer needs.

Responsibilities

• Handle a high volume of inbound calls as the primary point of contact.
• Schedule jobs by matching technicians to assignments based on urgency, location and skill.
• Serve as liaison among customers, technicians and management with timely updates.
• Confirm and reschedule appointments; update records and ensure accurate, complete interactions.

Skills

Clear communication

Real-time problem solving

Decision making

Reliability

Accountability

Remote work readiness

Job description

Upfront Plumbing Drains Heating and Air seeks a full-time Customer Service Rep to work remotely serving the Boise area. Earn $18–$22 per hour with a comprehensive benefits package, including a 401(k) and paid vacation. You will handle high-volume calls, schedule work, and act as the primary liaison among customers, technicians, and management.

This role offers a stable, year-round schedule from 8:00 a.m. to 5:00 p.m., Monday through Friday, with occasional on-call responsibilities.