Customer Service Representative

P.E.A.C.H. Teams; Idaho Falls (ID); On-site; USD 21,000 - 34,000; Part time

Job summary

Criterion Plumbers LLC in Idaho Falls, ID is hiring for part-time Customer Service Representatives on site. You will assist customers with scheduling appointments, answer questions about services, and troubleshoot basic issues.

No prior experience needed – we provide all the training you need to succeed. Flexible availability including weekends and some nights; strong communication skills and a collaborative attitude with technicians are valued.

Qualifications

• Flexible availability including weekends and some nights.
• Strong communication skills, including a pleasant phone demeanor.
• Experience in customer service is required.
• Assist customers with scheduling appointments and answering questions.

Responsibilities

• Assist customers with scheduling appointments, answering questions about services, and troubleshooting basic issues.
• Coordinate with technicians to ensure customer satisfaction and technical accuracy of completed jobs.
• Utilize phone, text, email and internet at a high level of proficiency.
• Service Titan Platform Experience.

Skills

Flexible hours

Communication skills

Customer service

Scheduling

Multitasking

Phone/email proficiency

Service Titan

Training provided

Tools

Service Titan

Job description

Criterion Plumbers LLC – Idaho Falls, ID “The Standard for Excellence”

WE ARE HIRING FOR CUSTOMER SERVICE REPRESENTATIVES!!! Part-time hours. (On Site)

• Shift: Part-time hours
• On Site

• Must be able to have flexible availability including weekends and some nights.
• Must have strong communication skills, including a pleasant phone demeanor.
• Assist customers with scheduling appointments, answering questions about services, and troubleshooting basic issues.
• Must have practical experience in customer service.
• Must be able to work with technicians to ensure the highest level of customer satisfaction and technical correctness of the completed job.
• Must be able to utilize phone, cell phone, text, email and internet at a high level of expertise.
• Service Titan Platform Experience
• Must be motivated to work independently and multi-task.
• No prior experience needed – We provide all the training you need to succeed.

Salary: Competitive hourly rate + performance bonuses- You can earn up to $25.00 hourly!!!

Flexible scheduling – Part-time hours