Customer Service Rep Nights and Weekends

Planet Fitness; Bismarck (ND); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free membership for self and one guest

Health, Dental and Vision Insurance

Dollars for Scholars Program

Advancement Opportunities

Employee Appreciation Program

Job summary

Planet Fitness in Bismarck, ND is seeking a Front Desk Associate to drive new member sales and deliver a superior member experience through friendly, proactive customer service. You will greet members and guests, assist with tours, sign-ups, and check-ins, and help resolve member questions at the front desk.

The role includes maintaining a clean, welcoming club environment, handling phone inquiries, and supporting team members to ensure an outstanding guest experience.

Qualifications

• Honesty and good work ethic required.
• Strong customer service skills required.
• Basic computer proficiency required.

Responsibilities

• Greet and meet potential members, delivering a great customer experience.
• Answer phone calls politely; assist with questions and concerns.
• Take information calls and tours; assist in member sign-ups and cancellations.
• Support in member check-ins, BCM amenity usage, and updating member accounts.
• Facilitate member services issues and forward to supervisor when needed.
• Help maintain neatness and cleanliness of the club.

Skills

Honesty and good work ethic

Strong customer service skills

Basic computer proficiency

Job description

Job Details

Job Location: Bismarck BIS - Bismarck, ND 58503

Position Type: Full-Time/Part-Time

Job Category: Customer Service

Job Summary

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties and Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks:
  • Answering phone calls in a polite and friendly manner to assist with questions or concerns.
  • Taking info calls and tours
  • Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

Qualifications

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.

Minimum Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time.