Customer Service Rep

Express Employment Professionals - Cincinnati East; Mattoon (IL); On-site; USD 31,000 - 34,000; Full time

Benefits offered by this job

Full benefits package

Dental insurance

Life insurance

Vision insurance

401(k) retirement plan

Holiday pay

Vacation pay

National retailer discounts

Job summary

Express Employment Professionals is seeking a full-time Customer Service Representative to join our team. The ideal candidate will be friendly, able to operate a computer while on the phone, and provide excellent service to customers.

Shifts may vary between Monday-Saturday 7:00am-7:00pm and Sunday 8:00am-5:00pm; pay ranges from $15.00 to $16.25 per hour based on experience. A full benefits package is provided to associates.

Qualifications

• Friendly disposition and customer-focused attitude.
• Ability to use computer while speaking on the phone.
• Detail-oriented with good customer handling.

Responsibilities

• Provide excellent customer service via phone, live chat, and other inquiries each day.
• Answer customer inquiries regarding orders and shipments.
• Communicate with manufacturers for answers regarding a customer’s order.
• Order management, tracking orders, processing customer returns.
• Communicate with coworkers to ensure customers are handled in a timely manner.

Skills

Customer service

Phone communication

Computer skills

Attention to detail

Job description

Express Employment Professionals is hiringa full-time Customer Service Representative to join their team!Successful candidates must have a friendly disposition, ability to operate a computer while speaking on the phone simultaneously, have great attention to detail, and be good with customers. Pay is $15.00/hr to $16.25/hr based on experience. This position is a full-time, 40 hour work week. In order to provide the best customer service during open hours, shift times may vary between the hours of Monday-Saturday 7:00am-7:00pm & Sunday 8:00am-5:00pm.

Customer Service Representative Job Duties:

• Provide excellent customer service via phone, live chat, and other inquiries each day
• Answer customer inquiries regarding orders and shipments
• Communicate with manufacturers for answers regarding a customer’s order
• Order management, tracking orders, processing customer returns
• Communicate with coworkers to ensure customers are handled in a timely manner

Express Employment Professionals offers a full benefits package to all our associates.

OUR MEDICAL PLAN INCLUDES:

• Doctor, hospital, and prescription benefits
• Preventative wellness benefits
• No co-pays or deductibles
• No pre-existing conditions
• PPO network discounts

OUR ASSOCIATES HAVE ACCESS TO:

• Dental, life, and vision insurance
• 401(k) retirement plan
• Holiday and vacation pay
• National retailer discounts

Confidential Interviews/Never a Fee

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