Customer Service Rep

The HT Group; Beaumont (TX); On-site; USD 25,000 - 29,000; Full time

Job summary

The HT Group is seeking a dependable Customer Service Representative for a client in Beaumont, TX. The role focuses on delivering excellent customer service and supporting daily office operations, including handling inquiries, orders, billing, and records management.

The position is Contract-to-Hire with a Monday–Friday schedule, 8:00 AM–5:00 PM, and a pay rate of $18/hour. The anticipated start date is November 30, 2026, and the role requires prior face-to-face customer service experience and a

Qualifications

• High school diploma or GED required.
• Previous face-to-face customer service experience required.
• Strong verbal and written communication skills.
• Strong customer service and communication skills with a positive, professional attitude.
• Basic computer skills, attention to detail, and ability to multitask.
• Dependable, flexible, and team-oriented with a willingness to learn.
• Must pass a background check and drug screen. Background check must not include felony, violence, or theft convictions.

Responsibilities

• Answer incoming calls and respond to customer emails.
• Assist customers with orders, account setup, and billing inquiries.
• Process invoices, gift cards, and customer requests accurately.
• Address customer concerns with patience and professionalism.
• Maintain accurate customer records and account information.
• Provide general office and administrative support as needed.

Skills

Customer service

Verbal and written communication

Multitasking

Data entry

Education

High school diploma or GED

Job description

The HT Group is seeking a dependable Customer Service Representative for a client in Beaumont, TX, to provide excellent customer service and support daily office operations. The ideal candidate will have experience working directly with the public and a strong commitment to customer satisfaction.

Position Overview

Employment Type: Contract-to-Hire

Schedule: Monday-Friday, 8:00 AM-5:00 PM

Pay Rate: $18/hour

Anticipated Start Date: November 30, 2026

Key Responsibilities

• Answer incoming calls and respond to customer emails.
• Assist customers with orders, account setup, and billing inquiries.
• Process invoices, gift cards, and customer requests accurately.
• Address customer concerns with patience and professionalism.
• Maintain accurate customer records and account information.
• Provide general office and administrative support as needed.

Qualifications & Skills

• High school diploma or GED required.
• Previous face-to-face customer service experience required.
• Strong verbal and written communication skills.
• Strong customer service and communication skills with a positive, professional attitude.
• Basic computer skills, attention to detail, and ability to multitask.
• Dependable, flexible, and team-oriented with a willingness to learn.
• Must pass a background check and drug screen. Background check must not include felony, violence, or theft convictions.