Auto Rental Operations & Customer Success Specialist

Hankey Group; Santa Ana (CA); In loco; USD 28.000 - 31.000; Tempo pieno

Descrizione del lavoro

Midway Car Rental is seeking a sales-focused customer service representative in a fast-paced setting. You will assist customers, explain rental terms, and drive upsell opportunities while maintaining accurate documentation and a professional appearance.

The role emphasizes strong English communication, a capable team player attitude, and a proactive ownership mindset. Compensation includes a base hourly rate with potential bonuses, and eligibility for company benefits for full-time staff.

Competenze

• 1-2 years of customer service experience.
• Sales experience is a plus.
• Strong English communication skills, both verbal and written.
• Energetic, reliable, and able to thrive in a fast-paced environment.
• Detail-oriented with strong organizational skills.

Mansioni

• Deliver exceptional customer service while using sales techniques to identify customer needs and enhance rental experiences.
• Explain terms, rates, and policies, and obtain signatures on documents.
• Be knowledgeable about the vehicle fleet and optional services offered.
• Resolve customer issues and escalate when needed.
• Maintain a professional appearance and office cleanliness; assist with duties as assigned.

Conoscenze

Customer service

Sales experience

English communication

Attention to detail

Multi-tasking

Descrizione del lavoro

Midway Car Rental is seeking a sales-focused customer service representative in a fast-paced setting. You will assist customers, explain rental terms, and drive upsell opportunities while maintaining accurate documentation and a professional appearance.

The role emphasizes strong English communication, a capable team player attitude, and a proactive ownership mindset. Compensation includes a base hourly rate with potential bonuses, and eligibility for company benefits for full-time staff.