Customer Service Ramp Agent: On-Time Luggage Ops

Delta Airlines; Topeka (KS); Remote; USD 27,552 - 41,328; Full time

Job summary

Delta Airlines in Topeka is seeking a Ramp Agent to provide customer service and ensure baggage and cargo arrive on time. You will join a modern team focused on accuracy, safety, and positive customer experiences.

The role involves loading and unloading, operating ground equipment, and maintaining professional conduct on and off the tarmac. A Bachelor's degree is listed as an educational requirement, and the position offers diverse shift opportunities.

Qualifications

• Patience and courteous customer service required.
• Must be at least 18 and legally eligible to work in the US.
• Must have a valid driver’s license.
• Must be proficient in English.
• Physical ability to lift up to 50–70 pounds.
• Willing to work afternoons/evenings/weekends.
• Pass pre-employment drug test and background check.
• Must wear PPE when required.
• COVID-19 vaccination per company policy.

Responsibilities

• Properly lift, load, unload, and ship baggage and cargo to planes, including guiding connections.
• Guard cargo, bags, and mail from damage, loss, and weather.
• Operate ground equipment such as tugs, belt loaders, and tow tractors.
• Lift baggage onto carts and ensure each bag reaches its destination.
• Use baggage scanners and computers to route baggage efficiently.
• Follow safety protocols in all operational methods.

Skills

Customer Service

English proficiency

Verbal communication

Physical stamina

Safety awareness

Teamwork

Flexibility

Problem solving

Basic computer skills

Education

Bachelor's Degree

Job description

Delta Airlines in Topeka is seeking a Ramp Agent to provide customer service and ensure baggage and cargo arrive on time. You will join a modern team focused on accuracy, safety, and positive customer experiences.

The role involves loading and unloading, operating ground equipment, and maintaining professional conduct on and off the tarmac. A Bachelor's degree is listed as an educational requirement, and the position offers diverse shift opportunities.