Ramp Agent (Customer Service Agent) - MIA

Delta Air Lines, Inc.; Miami (FL); On-site; USD 17,000 - 25,000; Full time

Job summary

Delta Air Lines in Miami is seeking an entry-level Ramp Agent to support baggage and cargo handling and on-time aircraft connections. You will lift, load, and transport items, operate ground equipment, and ensure safe, efficient baggage routing under supervision.

Shifts vary from early morning to overnight, with 20–40 hours per week depending on schedule. Mentors will help you develop skills and advance within the company.

Responsibilities

• Safely lift, load, unload, and transport baggage, mail, and cargo to and from aircraft, ensuring timely connections by guiding aircraft from gate positions.
• Safeguard cargo, baggage, and mail from damage, loss, and weather.
• Safely drive and operate ground equipment such as tugs, belt loaders, and tow tractors in congested areas.
• Operate baggage scanners and computers to ensure baggage is routed to the correct destination.

Job description

Internal Movement Eligibility:

Internal Employees: Before applying for this position, please reference the company's Internal Mobility Policy and Residency Policy to ensure you meet all eligibility requirements. You must be in good standing, which includes meeting performance standards and tenure requirements in your current role. For more information, visit the HR portal or contact your manager or HR representative. Compliance with these policies is mandatory for consideration.

At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all of our customers during their travels with us and aim to deliver an elevated experience.

Every role plays a crucial part in our mission to ensure cargo is transported on time, every time, safely. As a Ramp Agent, you will make sure our customer's baggage and cargo arrive safely and on time. This position is an entry-level position. Our leaders provide mentorship to help advance your career!

Work tasks are physical and include bending, lifting, standing, and walking. Work tasks are repetitive, such as loading and stacking bags weighing up to 50-70 pounds. At times, these tasks will be completed in harsh weather conditions (heat, rain, snow). We practice safety-conscious behaviors in all operational processes and procedures. Some of your daily tasks include:

• Safely lift, load, unload, and transport baggage, mail, and cargo to and from aircraft, in addition to being responsible for timely connections by guiding incoming and departing aircraft from the gate positions.
• Safeguard Cargo, baggage, and mail from damage, loss, and weather.
• Safely driving and operating ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion.
• Operate baggage scanners and computers to ensure baggage is routed accurately to the customer's destination.

Scheduling is based on operational needs. Shifts range from early morning to overnight. Each station is different based on its individual flight schedule. You will also work between 20 and 40 hours per week based on your seniority.