Customer Service Support

Western Building Products, Inc.; Milwaukee (WI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Dental

Paid time off

ESOP retirement

Job summary

Western Building Products, Inc. is seeking a Customer Service Support to assist with order entry, quotes, and customer communications in a fast-paced environment. You will support sales and customer service, process orders, respond to inquiries, and ensure a smooth experience from request to resolution.

The role emphasizes collaboration, organization, and a direct impact on customer satisfaction within a growing, ESOP-owned company.

Qualifications

• Must have strong customer service orientation and focus on positive customer experiences.
• Proficiency with Microsoft Office; comfortable learning internal systems/software.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and ability to resolve issues professionally.
• Effective time management and organizational abilities; handle multiple priorities.

Responsibilities

• Collaborate with sales and customer service to keep daily operations running smoothly.
• Enter customer orders accurately and promptly.
• Prepare and process quotes while learning products and vendor tools.
• Respond to calls and customer inquiries with professionalism and urgency.
• Deliver high-quality service to internal and external customers.
• Prioritize requests and manage multiple tasks to meet deadlines.
• Build positive relationships with teammates, customers, and managers.
• Support team goals and contribute to a collaborative, service-driven culture.

Skills

Customer service mindset

Verbal communication

Written communication

Interpersonal skills

Time management

Problem solving

Attention to detail

Tools

Microsoft Office

Internal systems familiarity

Job description

Customer Service Support

Join our team and help deliver outstanding service by supporting order entry, quotes, and customer communications in a fast-paced environment.

Description

Customer Service Support

Join our team and help deliver outstanding service by supporting order entry, quotes, and customer communications in a fast-paced environment.

About the Role

We're looking for a detail-oriented, customer-focused professional to support our sales and customer service team. In this role, you'll help process orders and quotes, respond to customer inquiries, and ensure a smooth experience from request to resolution. This is a great opportunity for someone who enjoys working collaboratively, staying organized, and making a direct impact on customer satisfaction.

What You'll Do

• Partner with the sales and customer service team to keep daily operations running smoothly.
• Enter customer orders accurately and promptly.
• Prepare and process quotes while building knowledge of products and vendor tools.
• Respond to incoming calls and customer inquiries with professionalism and urgency.
• Deliver a high level of service to both internal and external customers.
• Help prioritize requests, manage multiple tasks, and meet deadlines in a fast-paced setting.
• Build positive working relationships with teammates, customers, and managers.
• Support team goals and contribute to a collaborative, service-driven culture.

Why Western

At Western Building Products, we are more than a business; we are a team of employee-owners, focused on making a difference in the lives of those we work alongside with and those we serve. Since 1983, we've built a culture of respect, reliability, and shared success. We are one of the nation’s largest distributors of millwork products, and every person here has a stake in how we perform, because we're a 100% employee-owned company (ESOP).

That means when the company wins, you win. It is not just a paycheck; it is a long-term investment in your future.

Benefits

Western Building Products provides a competitive pay and benefits package, including health, dental, accrued paid time-off, and company funded retirement through our Employee Stock Ownership Plan (ESOP).

Requirements

What We’re Looking For

• Strong customer service mindset and a commitment to creating a positive customer experience.
• Proficiency with Microsoft Office and comfort learning internal systems and software.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and the ability to resolve issues effectively and professionally.
• Effective time management and organizational skills, with the ability to handle multiple priorities.
• Problem-solving skills and the ability to interpret information and respond to customer needs.
• Ability to work well under pressure while maintaining accuracy and attention to detail.

Experience

• 1-2 years of experience in customer service, sales support, administrative support, or a related role preferred.