Customer Service Representative

Fives Intralogistics; Cleveland (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Life insurance

STD/LTD

401(k) match

Paid time off

Holidays

Parental leave

Tuition reimbursement

Training & development

Social events

Work-life balance

Job summary

Fives North American Combustion, Inc. in Cleveland, OH is hiring a permanent, full-time Customer Service Representative to join our team on site. The role covers order processing, quotes, and collaboration with Engineering, Logistics, and Finance to ensure customer satisfaction.

The position requires at least 2 years in customer service, exposure to manufacturing, and proficiency with Microsoft Office; SAP experience is a plus. Competitive benefits and growth opportunities are offered.

Qualifications

• Minimum 2 years of experience in a customer service-related position.
• Experience in manufacturing customer service preferred.
• Proficient in Microsoft Office applications (Outlook, Word, and Excel).
• Prior order entry and quote experience.
• Prior export order and quote experience.
• Basic export compliance knowledge.
• Prior SAP experience is a plus.

Responsibilities

• Respond to customer questions, explain available services, correct errors, provide pricing information, take orders, develop leads, and sell products and services.
• Performs Restricted Party Screening for inquiries and orders.
• Process domestic and export quotes.
• Process domestic and export orders into SAP-based computer system.
• Effective, accurate, and efficient processing of all customer requests (quotes, orders, RMA's, rescheduled notices, parts inquiries).
• Research spare parts for customers.
• Call Center team member.
• Assist Domestic Sales offices, European entities, and Distributors with quotes, orders and inquiries.
• Provide pricing, product availability, and lead-time information.
• Follow up on quotations.
• Work closely with internal departments to ensure customer satisfaction (Engineering, Logistics, and Finance teams).
• Coordinate order processing, product availability, and shipping schedules.
• Monitor open issues and ensure timely follow-up.
• Monitor order status and communicate updates to customers.
• Resolve customer issues and elevate concerns when needed.

Skills

Customer service

MS Office

Order entry & quotes

Export orders & quotes

Export compliance knowledge

Tools

SAP

Job description

Before you apply, explore what it's like to be part of Fives North American Combustion, Inc. Our Realistic Job Preview gives you a firsthand look at our work, our team, and your future.

FIVES NORTH AMERICAN COMBUSTION, INC.

Fives North American Combustion, Inc. is hiring a permanent, full-time Customer Service Representative to join our team in Cleveland, OH.

Fives North American Combustion (HQ: Cleveland) is a dynamic subsidiary of the renowned Fives Group (HQ: Paris). Boasting over 100 years of groundbreaking contributions to industrial combustion, we stand at the forefront of thermal process engineering and manufacturing across the globe. From designing and manufacturing cutting-edge burners and industrial furnaces to installing and servicing combustion systems, we span industries including aluminum, steel, forging, incineration, oil and gas, mineral, paper, glass, and food. Our fusion of innovative energy and expertise yields unparalleled technology, breakthrough products and performance-enhancing solutions. Fueling our success is a firm belief in innovation through collaboration. At Fives, we are driven by a common calling, to prove that industry can do it! Join us as we work together to make industry an answer to technological, environmental, social, and economic challenges of our time and to make your career an adventure in shaping the future of industrial excellence.

At Fives, we all have a part to play in achieving our common mission.

• Respond to customer questions, explain available services, correct errors, provide pricing information, take orders, develop leads, and sell products and services
• Performs Restricted Party Screening for inquiries and orders
• Process domestic and export quotes
• Process domestic and export orders into SAP-based computer system
• Effective, accurate, and efficient processing of all customer requests (quotes, orders, RMA's, rescheduled notices, parts inquiries)
• Research spare parts for customers
• Call Center team member
• Assist Domestic Sales offices, European entities, and Distributors with quotes, orders and inquiries
• Provide pricing, product availability, and lead-time information.
• Follow up on quotations.
• Work closely with internal departments to ensure customer satisfaction (Engineering, Logistics, and Finance teams).
• Coordinate order processing, product availability, and shipping schedules.
• Monitor open issues and ensure timely follow-up.
• Monitor order status and communicate updates to customers.
• Resolve customer issues and elevate concerns when needed.

• Minimum of 2 years of experience in a customer service-related position
• Experience in manufacturing customer service preferred
• Proficient in Microsoft Office applications (Outlook, Word, and Excel)
• Prior order entry and quote experience
• Prior export order and quote experience
• Basic export compliance knowledge
• Prior SAP experience is a plus

Benefits

• Comprehensive benefits package featuring coverage for the majority of health insurance premiums, along with company-paid life insurance, short-term disability (STD), and long-term disability (LTD)
• 401(k): 6% match and immediate vesting
• Paid vacation, sick and volunteer time
• 12 paid holidays
• Parental leave
• Tuition reimbursement
• Training and development
• Company social events
• Work/life balance
• ... and more!

Why come to Fives North American Combustion?

We are visionaries, challengers, collaborators and relationship-builders. We are passionate and proud of our history, products and services. We take care of each other, our customers, and our communities simply because it is the right thing to do.

Collectively, we solve problems for companies around the world and offer the highest quality products and services to make our customers and our workforce successful. Our team is made up of motivated, intelligent and engaged creators who work hard, play hard, and are committed to minimizing the environmental impact of fossil fuels.

Industry can do it with you!