Customer Service & Quotes Specialist - Flexible Schedule + Benefits

Senneca Holdings; Wilmington (NC); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Disability insurance

Employee assistance program

Flexible schedule

Health insurance

Life insurance

Paid time off

Professional development assistance

Referral program

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Senneca Holdings, located in Wilmington, NC, is seeking an experienced Customer Service Representative to support quotes, orders, and customer communications at our Wilmington facility. The role is hourly and non-exempt, offering a path to growth in a collaborative team environment.

Key duties include generating quotes, following up with customers, processing orders, and maintaining accuracy in product terminology and internal processes.

Qualifications

• Strong math and critical thinking skills.
• Exceptional customer service skills.
• Willingness to do what it takes to meet both internal and external commitments.
• Highly accountable.
• Works well in a team environment.
• Excellent verbal and written communication skills.
• Self-motivated.
• Works with a sense of urgency.
• Computer proficient (Excel and Microsoft Office is helpful).

Responsibilities

• Generate accurate price quotes from customer inputs and in accordance with industry specifications and hardware applications.
• Following up on quotes and gather feedback.
• Processing sales orders with an acute attention to detail and quality.
• Transferring customer nomenclature to HMF terminology.
• Executing internal order management procedures.
• Increasing industry and product knowledge independently.
• Respond and acknowledge internal errors and customer errors.
• Schedule projects in accordance with quoted and committed lead times.
• Helping to create and send marketing materials.

Skills

Math skills

Customer service

Accountability

Team player

Verbal & written communication

Self-motivated

Urgency

Computer proficiency

Tools

Excel

Microsoft Office

Job description

Senneca Holdings, located in Wilmington, NC, is seeking an experienced Customer Service Representative to support quotes, orders, and customer communications at our Wilmington facility. The role is hourly and non-exempt, offering a path to growth in a collaborative team environment.

Key duties include generating quotes, following up with customers, processing orders, and maintaining accuracy in product terminology and internal processes.