Customer Service Representative

Chase Doors; Wilmington (NC); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Flexible schedule

Tuition reimbursement

Job summary

Senneca Holdings is seeking an experienced Customer Service Representative at our Wilmington, NC facility. You will generate price quotes, process sales orders, and ensure accurate transmission of customer nomenclature and specifications.

This hourly, non-exempt, full-time role requires strong math and communication skills, exceptional service, and a proactive, detail-oriented mindset. Join One Team Senneca Holdings and help us meet commitments while delivering reliable customer support.

Qualifications

• Strong math and critical thinking skills.

Responsibilities

• Generate accurate price quotes from customer inputs and in accordance with industry specifications and hardware applications.
• Follow up on quotes and gather feedback.
• Processing sales orders with an acute attention to detail and quality.
• Transferring customer nomenclature to HMF terminology.
• Executing internal order management procedures.
• Scheduling projects in accordance with quoted and committed lead times.
• Helping to create and send marketing materials.

Skills

Math skills

Critical thinking

Customer service

Accountability

Teamwork

Communication

Self-motivation

MS Office

Tools

Excel

Microsoft Office

Job description

Overview

We are searching for an experienced Customer Service Representative at our Wilmington, NC facility.

If you are looking for an opportunity to make a difference, help set the standard and reflect the core values of an organization. Come join "One Team Senneca Holdings".

Hourly, Non-Exempt. Full-Time.

Benefits

• 401(k).
• 401(k) matching.
• Dental insurance.
• Disability insurance.
• Employee assistance program.
• Flexible schedule.
• Health insurance.
• Life insurance.
• Paid time off.
• Professional development assistance.
• Referral program.
• Retirement plan.
• Tuition reimbursement.
• Vision insurance.

Responsibilities

• Generate accurate price quotes from customer inputs and in accordance with industry specifications and hardware applications.
• Following up on quotes and gather feedback.
• Processing sales orders with an acute attention to detail and quality.
• Transferring customer nomenclature to HMF terminology.
• Executing internal order management procedures.
• Increasing industry and product knowledge independently.
• Respond and acknowledge internal errors and customer errors.
• Schedule projects in accordance with quoted and committed lead times.
• Helping to create and send marketing materials.

• Generate accurate price quotes from customer inputs and in accordance with industry specifications and hardware applications
• Following up on quotes and gather feedback
• Processing sales orders with an acute attention to detail and quality
• Transferring customer nomenclature to HMF terminology
• Executing internal order management procedures
• Increasing industry and product knowledge independently
• Respond and acknowledge internal errors and customer errors
• Schedule projects in accordance with quoted and committed lead times
• Helping to create and send marketing materials
• Generate accurate price quotes from customer inputs and in accordance with industry specifications and hardware applications
• Following up on quotes and gather feedback
• Processing sales orders with an acute attention to detail and quality
• Transferring customer nomenclature to HMF terminology
• Executing internal order management procedures
• Increasing industry and product knowledge independently
• Respond and acknowledge internal errors and customer errors
• Schedule projects in accordance with quoted and committed lead times
• Helping to create and send marketing materials

Requirements

• Strong math and critical thinking skills
• Exceptional customer service skills
• Willingness to do what it takes to meet both internal and external commitments
• Highly accountable
• Works well in a team environment
• Excellent verbal and written communication skills
• Self-motivated
• Works with a sense of urgency
• Computer proficient (skilled in excel and Microsoft office is helpful)
• Strong math and critical thinking skills
• Exceptional customer service skills
• Willingness to do what it takes to meet both internal and external commitments
• Highly accountable
• Works well in a team environment
• Excellent verbal and written communication skills
• Self-motivated
• Works with a sense of urgency
• Computer proficient (skilled in excel and Microsoft office is helpful)

Skills

Strong math and critical thinking skills. Exceptional customer service skills. Willingness to do what it takes to meet both internal and external commitments. Highly accountable. Works well in a team environment. Excellent verbal and written communication skills. Self-motivated. Works with a sense of urgency. Computer proficient (skilled in excel and Microsoft office is helpful).