Customer Service & Promotional Products Coordinator

Rochester Institute of Technology; United States; On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Sick and vacation time

12 paid holidays per year

Retirement and financial planning

Educational benefits for employees and

dependents

Employee wellness program

Free use of on-site fitness facilities

Job summary

Rochester Institute of Technology (RIT) on campus is seeking a role that supports promotional products and apparel projects. You will collaborate with campus departments, handle decoration work (screen printing/embroidery), and ensure branding alignment with university standards.

The role emphasizes vendor coordination, cost-efficient sourcing, and proactive customer service across multiple projects, with a focus on delivering high-quality branded materials for various campus initiatives.

Qualifications

• High School diploma or GED with 3 years of relevant experience.
• Knowledge of branding and promotional product production and sourcing.
• Experience with coordinating multiple decoration projects and vendor management.
• Strong written and verbal communication and customer service skills.
• Ability to manage multiple projects simultaneously and meet deadlines.

Responsibilities

• Supports the sourcing of promotional products, ensuring quality and cost-efficiency
• Handles decoration projects, such as screen printing and embroidery
• Acts as the primary contact for vendors, negotiating terms and monitoring product quality
• Maintains detailed records for branding compliance and inventory management
• Provides proactive customer service, manages order processing, and offers timely updates
• Identifies and implements solutions to enhance service delivery and customer satisfaction
• Other duties as assigned

Skills

Branding knowledge

Promo product sourcing

Decoration techniques

Organization & coordination

Communication & customer service

Project multitasking

Problem solving

Education

High School diploma or GED

3 years related experience

Equivalent combination of experience and education may be considered

Job description

Position Highlights

This position works closely with RIT departments across campus on a variety of promotional product and apparel projects. Responsibilities include helping customers identify products that meet their needs, collaborating with vendors and decorators, using Adobe Creative Suite to prepare artwork, proofs, and project materials, and ensuring all projects align with RIT branding and visual identity standards.

Why Join Our Team

Work with a collaborative team that helps bring the RIT brand to life through promotional products and apparel. In this role, you'll partner with departments across campus, build relationships with vendors, contribute creative solutions, and help deliver high-quality products that support the university's mission.

Benefits

• Medical, dental, and vision coverage
• Sick and vacation time
• 12 paid holidays per year
• Retirement and financial planning resources
• Educational benefits for employees and dependents
• Employee wellness program
• Free use of on-site fitness facilities

Facilities Management Services (FMS) & HUB Print & Postal Services supports the RIT community by designing, constructing, operating, and maintaining a high-quality, cost-effective campus environment. As part of FMS, HUB Print & Postal Services provides high-quality, competitively priced promotional products, printing, and mailing services that support the university's academic, administrative, and operational needs.

Essential Duties & Responsibilities

• Supports the sourcing of promotional products, ensuring quality and cost-efficiency
• Handles decoration projects, such as screen printing and embroidery
• Acts as the primary contact for vendors, negotiating terms and monitoring product quality
• Maintains detailed records for branding compliance and inventory management
• Provides proactive customer service, manages order processing, and offers timely updates
• Identifies and implements solutions to enhance service delivery and customer satisfaction
• Other duties as assigned

Knowledge, Skills, & Abilities

• Knowledge of branding and promotional merchandise production and sourcing
• Knowledge decoration techniques like screen printing and embroidery
• Skill in organization and coordination
• Skill in written and verbal communication and customer service
• Ability to manage multiple projects simultaneously and meet deadlines
• Ability to problem-solve efficiently to handle service delivery issues

Minimum Education & Experience

High School diploma or GED 3 years of relevant experience Equivalent combination of experience and education may be considered

Job Level Overview

Operations, Administrative, Service, or Technical Support Level 2 - An intermediate level role with working foundational knowledge and skills to perform routine and occasionally non-routine tasks. Tasks may require interpretation or deviation from standard procedures. May provide assistance to entry level staff.

FLSA Category

Non-Exempt

Work Location

On Campus

Compensation

$17.90-$23.00

In compliance with NYS's Pay Transparency Act, the salary range for this position is listed above. Rochester Institute of Technology considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. The hiring process for this position may require a criminal background check and/or motor vehicle records check. Any verbal or written offer made is contingent on satisfactory results, as determined by Human Resources.

RIT provides equal opportunity to all qualified individuals and does not discriminate on the basis of race, color, creed, age, marital status, sex, gender, religion, sexual orientation, gender identity, gender expression, national origin, veteran status or disability in its hiring, admissions, educational programs and activities.

RIT provides reasonable accommodations to applicants with disabilities under the Rehabilitation Act, the Americans with Disabilities Act, the New York Human Rights Law, or similar applicable law. If you need reasonable accommodation for any part of the application and hiring process, please contact the Human Resources office at 585-475-2424 or email your request to [e-mail]. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

Candidates must be eligible to work in the United States.

Founded in 1829, Rochester Institute of Technology has a long-standing history of innovation that blends the arts, technology, and experiential learning. In addition to its main campus in Rochester, New York, RIT maintains a strong international presence with over 100 active global partnerships and international campuses in Croatia, Dubai, and Kosovo. As of Fall 2024, total student enrollment across all campuses exceeded 21,000. Nationally recognized for its co-op and internship programs, RIT is supported by more than 4,000 dedicated faculty and staff members committed to student success. Its 1,300-acre suburban campus features cutting-edge facilities that reflect RIT’s strengths in applied research, design, and workforce development.