Customer Service & Projects Administrator

AlphaGraphics of Greenway Plaza; Round Rock (TX); On-site; USD 42,000 - 52,000; Full time

Job summary

AlphaGraphics of Round Rock is seeking an Administrative Assistant & Customer Service Coordinator to act as the frontline of customer communication and the central support for internal operations. You will manage customer interactions, coordinate projects, support leadership, and help implement and maintain processes that keep the business running smoothly.

You’ll thrive if you enjoy learning multiple aspects of a business, keeping others on track, and taking initiative—while knowing when to

Qualifications

• Strong verbal and written communication skills
• Ability to manage multiple projects simultaneously
• Attention to detail and adherence to processes
• Proficiency with standard business software and quick learning of new tools
• Customer-facing experience and professional presence
• Willingness to learn, ask questions, and escalate when needed

Responsibilities

• Serve as a primary point of contact for walk-in, phone, email, and online customers.
• Coordinate client projects with internal teams, vendors, and clients to meet deadlines.
• Assist leadership with administrative tasks, scheduling, and internal coordination.
• Document conversations and project details clearly; maintain organized records.
• Support training and process improvement initiatives across departments.

Skills

Customer service

Administrative support

Project coordination

Organizational skills

Communication skills

Problem solving

Self-starter

Adaptability

Job description

AlphaGraphics of Round Rock is seeking an Administrative Assistant & Customer Service Coordinator to act as the frontline of customer communication and the central support for internal operations. You will manage customer interactions, coordinate projects, support leadership, and help implement and maintain processes that keep the business running smoothly.

You’ll thrive if you enjoy learning multiple aspects of a business, keeping others on track, and taking initiative—while knowing when to