Customer Service Project Manager

Telvero; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

A leading company in telecommunications is seeking a Customer Success Manager to drive enterprise client onboarding and project management. This role involves managing implementation projects, ensuring client satisfaction, and fostering strong relationships. Ideal candidates will have experience in project management and a customer-centric approach. Join a dynamic team focused on delivering measurable results and operational excellence.

Benefits

Medical insurance

Vision insurance

401(k)

Qualifications

• 3+ years in project management or project ownership.
• Direct experience managing and delivering successful projects.

Responsibilities

• Own and execute enterprise customer onboarding and implementation projects.
• Develop and manage project plans for installation rollouts.
• Build strategic customer relationships through proactive problem-solving.

Skills

Process optimization

Data management

Clear communication

Adaptability

Technical aptitude

Tools

MS Excel

Job description

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This range is provided by Telvero. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$65,000.00/yr - $90,000.00/yr

*If the application for this position prompts you to respond to a question with number of years, e.g., your number of years of relevant work experience, please enter ‘30’ if your answer is 30 years or more. Please be aware that we are acting as a recruitment partner for one of our clients in this search.*

Customer Success Manager- Project Manager, Customer Onboarding

Drive rapid and successful enterprise client onboarding and adoption. Lead end-to-end implementation projects, ensuring seamless integration and sustained satisfaction. Manage timelines, resources, and stakeholder communication across internal teams (Sales, Operations, Tech Support, Installers) and clients. Proactively identify and resolve roadblocks, ensuring data accuracy and fostering strong, long-term customer relationships.

Key Responsibilities:

• Own and execute enterprise customer onboarding and implementation projects.
• Develop and manage project plans for installation rollouts.
• Lead regular, focused status meetings with stakeholders.
• Oversee the sales order process and maintain data integrity.
• Serve as the primary project contact for customer implementation.
• Build strategic customer relationships through proactive problem-solving.

Key Skills:

• Process optimization and operational excellence.
• Advanced data management and analysis (MS Excel proficiency).
• Effective management of complex customer situations.
• Clear and concise communication with a customer-centric approach.
• Adaptability and drive in a fast-paced environment.
• Technical aptitude (telecom knowledge beneficial).
• Professional communication and presentation delivery.
• Proven ability to independently deliver projects with measurable results.
• Experience managing projects of varying complexity.

Requirements:

• 3+ years in project management or project ownership.
• Direct experience managing and delivering successful projects.
• Ability to quickly understand technical B2B concepts (telecom advantage).

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Telecommunications

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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