Telecom Project Manager - Remote

Lensa; United States; Remote; USD 85,000 - 120,000; Full time

Job summary

AireSpring is seeking a Project Manager to act as the main contact for client orders. Responsibilities include managing timelines, ensuring customer satisfaction, and coordinating across teams. The ideal candidate should possess strong communication and analytical skills, and be highly organized. This is a full-time position based in Van Nuys.

Qualifications

• Must have Telecom Project Coordination experience.
• Ability to manage multiple priorities and resources in a dynamic environment.

Responsibilities

• Accountable for client's overall customer satisfaction.
• Responsible for timely project completion and issue resolution.
• Facilitates efficient internal team and external customer meetings.

Skills

Critical Thinking

Communication

Organization

Analytical Skills

Problem Solving

Attention to Detail

Tools

MS Office

Job description

Lensa is the leading career site for job seekers at every stage of their career. Our client, AireSpring, is seeking professionals. Apply via Lensa today!

Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has delivered 20 years of outstanding service to its rapidly rising base of national and global customers, while growing organically and remaining debt free.

As the trusted provider to over 22,000 enterprise locations worldwide, our mission is to help our clients connect and communicate easily. We aim to delight our customers and partners by providing personalized, outstanding service.

The company has built a solid reputation of integrity, reliability and dependability with its channel partners, end-user customers and technology partners.

We have received more than 100 coveted industry awards including "Product of the Year- SD-WAN and UCaaS", "Excellence in Customer Service", "Unified Communications Excellence", "Best in Show," "Best Telecom Deal" and "Top Channel Program".

The Project Manager is responsible for acting as the single point of contact and management for multiple client orders. Client responsibilities include on-going client interaction, timeline and critical task management, coordination across multiple groups and resources and resolving order related issues.

There will be significant interfacing with sales agents and other staff members. The ideal candidate will possess excellent critical thinking skills, communicate well with all levels of personnel and be highly organized.

Profile For Success

• Accountable for their client's overall customer satisfaction.
• Responsible for timely project completion, issue identification/resolution, and customer delivery
• Ensures clients clearly understand status of project throughout all phases; including outstanding, pending and completed tasks
• Meet the highest standards and minimize the customers attrition rate
• Remote support for all customers inquiries and tickets
• Performs daily project tracking including resource management, equipment tracking and workflow supervision of multiple projects
• Collects and records documentation including customer set-up documents and implementation related information
• Creates and executes project work plans and revises when appropriate to meet changing needs and requirements
• Summarizes progress of project and prepares interim and project completion reports
• Facilitates efficient and effective internal team and external customer meetings
• Must Have Telecom Project Coordination experience
• Full-time position out of our Van Nuys headquarters
• Must be able to easily learn and use new software programs
• Excellent customer service skills
• Ability to manage multiple priorities and resources in a dynamic environment across various sites, and organize complex information
• Must possess initiative with strong analytical and problem solving skills
• Strong analytical and decision making skills
• Strong verbal and written communications skills
• Strong interpersonal, organization and planning skills
• Ability to effectively communicate with internal and external customers
• Must possess excellent MS Office skills
• Must display great attention to detail
• Comfortable making presentations and facilitating meetings
  
  

PLEASE INCLUDE YOUR SALARY EXPECTATIONS

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management and Information Technology

• Industries

  IT Services and IT Consulting

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