Customer Service & Project Manager

AlphaGraphics San Marcos; Garner (NC); Vor Ort; USD 38.000 - 50.000; Vollzeit

Benefits dieser Stelle

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Zusammenfassung

AlphaGraphics Downtown Raleigh is seeking a Customer Service Representative (CSR) to join full‑time and act as a bridge between clients and the production teams. The role emphasizes managing client relationships, coordinating project details, and delivering quality results, with reporting to senior leadership.

We offer a path for advancement, a competitive salary, and comprehensive benefits, including health and dental coverage, 401(k) and matching, and paid time off.

Qualifikationen

• Two years in retail, inside sales, customer service or executive assistant work.
• Experience resolving customer satisfaction issues.
• Experience working under pressure with multiple tasks/projects.
• Proficient computer and internet skills, including Microsoft Office suite.
• Strong verbal and written communication skills.

Aufgaben

• Assists the executive team with managing orders, tracking production, etc.
• Suggests appropriate products and services to meet customer needs and budget.
• Assists in following up on leads and referrals resulting from telephone calls, marketing, and email activity.
• Demonstrates the ability to carry on a business conversation with customers.
• Prepares estimates and establishes/maintains estimate follow-up procedures.
• Communicates with customers on order status and changes in the production schedule.
• Executes a variety of marketing functions, including mailings, thank you cards, website, social media, etc.
• Helps as needed with reports, close-out, invoices, and required paperwork.
• Identifies and resolves customer satisfaction issues.
• Establishes and maintains effective team relationships with all support departments.
• Manages the oversight of their jobs through the prepress and production process.
• Follows all company policies, procedures, and business ethics codes.

Kenntnisse

Customer service

Project management

Communication

Time management

Microsoft Office

Ausbildung

High school diploma or GED

Tools

Adobe tools

Microsoft Office

Jobbeschreibung

AlphaGraphics Downtown Raleigh is seeking a Customer Service Representative (CSR) to join full‑time and act as a bridge between clients and the production teams. The role emphasizes managing client relationships, coordinating project details, and delivering quality results, with reporting to senior leadership.

We offer a path for advancement, a competitive salary, and comprehensive benefits, including health and dental coverage, 401(k) and matching, and paid time off.