Account Manager and Customer Service Representative (CSR)

Alphagraphicsfranchise; Charleston (SC); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Company parties

Competitive salary

Free food & snacks

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Job summary

A local printing and design company in Charleston, SC, is seeking a full-time Account Manager and Customer Service Representative to establish and maintain positive relationships with customers. The ideal candidate will effectively communicate customer needs and serve as an internal representative for the organization. Strong communication skills and a proactive desire to assist customers are essential. The role offers competitive compensation and opportunities for career growth.

Qualifications

• Experience conducting customer needs assessments and evaluating customer satisfaction.
• Ability to effectively build relationships with customers and team members.
• Strong written and verbal communication skills.
• Desire to help people and contribute to team success.

Responsibilities

• Serve as the primary internal representative of the organization.
• Communicate customer requirements to the support team according to company policies.
• Confer with customers to provide information about products or services.
• Communicate customer requirements to the support team per policies.
• Confer with customers by phone or in-person to provide information, take orders, or handle billing.
• Determine charges, collect deposits or payments, or arrange billing.
• Attract potential customers by answering product questions and suggesting services.

Skills

Customer needs assessments

Relationship building

Strong communication skills

Critical thinking

Job description

Benefits

• Company parties
• Competitive salary
• Free food & snacks
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development

Role Overview

Our tight-knit team in AlphaGraphics - US720 is actively seeking an Account Manager and Customer Service Representative (CSR) to join us full time. The Customer Service Representative (CSR) is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met.

Retail Customer Service Representative Perks and Benefits:

• Competitive Compensation
• Flexible Scheduling
• Hard work, collaboration, humanity, fun, and laughter
• Career path development

More than anything, we’re looking for a highly collaborative and dependable Account Manager and Customer Service Representative (CSR) who is driven by the opportunity to contribute to the success of a local business. We are a small, passionate, and fast-paced team that is fully invested in our company's success, and we value contributions from each team member.

Account Manager and Customer Service Representative (CSR) – Daily Tasks

• Serve as the primary internal representative of the organization.
• Convey to the customer our expertise in products, services, and capabilities.
• Serve as an external key educator to our community and customers.
• Communicate customer requirements to the support team in accordance with company policies and procedures.
• Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Attract potential customers by answering product and service questions and suggesting information about other products and services.

Account Manager and Customer Service Representative (CSR) – Qualifications

• Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.
• Ability to effectively build relationships with customers and teammates.
• Strong written and verbal communication skills.
• Desire to continuously look for ways to help people.
• Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.

AlphaGraphics is an established leader in the Printing, Design, and Shipping industries. Our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life easier.

Apply today!