Customer Service Program Instructor: Lead PBL & Careers

Computer-Systems-Institute; Chicago (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Computer-Systems-Institute in Chicago, IL seeks an Instructor for the Customer Service Program to teach courses such as Customer Relationship Management, Professional Communication/Call Center, Case Studies in Customer Service, and Customer Service as a Career. The instructor will plan and deliver approved curriculum and support student learning.

Responsibilities include delivering lectures, project-based learning, evaluating student progress, maintaining SAP records, attending quarterly

Qualifications

• Bachelor’s degree or higher in Customer Service or related field
• If degree is not in related field, candidates must have at least two years of related work experience or evidence of specialized training or competency related to field and industry
• Ability to teach college-level courses and deliver curriculum

Responsibilities

• Teach courses: Customer Relationship Management, Professional Communication/Call Center, Case Studies in Customer Service, and Customer Service as a Career
• Plan and deliver approved curriculum
• Teach up to 27.5 hours per week
• Deliver lectures and facilitate project-based learning (PBL) on hospitality industry topics
• Assist students in the learning process
• Evaluate and monitor student progress
• Keep necessary records to report SAP to the campus dean
• Attend quarterly instructor in-service meetings
• Organize and lead field trips for students at least once per quarter
• Actively contribute to program improvement
• Provide academic advising and support to students

Education

Bachelor’s degree or higher in Customer Service or related field

If degree not in related field, at least two years of related work experience or evidence of specialized training or competency

Job description

Computer-Systems-Institute in Chicago, IL seeks an Instructor for the Customer Service Program to teach courses such as Customer Relationship Management, Professional Communication/Call Center, Case Studies in Customer Service, and Customer Service as a Career. The instructor will plan and deliver approved curriculum and support student learning.

Responsibilities include delivering lectures, project-based learning, evaluating student progress, maintaining SAP records, attending quarterly