Part-Time Customer Service Program Instructor

Computer Systems Institute Inc

Boston (MA)

On-site

USD 30,000 - 48,000

Part time

4 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Computer Systems Institute Inc. is seeking an Instructor for the Customer Service Program in Charlestown, MA.

The role involves teaching the Customer Relationship Management, Professional Communication/Call Center, Case Studies in Customer Service, and Customer Service as a Career courses, delivering approved curriculum, and guiding students through projects. The position requires a Bachelor’s degree or higher in Customer Service or related field, with potential for two years of related

Qualifications

Bachelor’s degree or higher in Customer Service or related field.
If degree is not in a related field, candidates must have at least two years of related work experience or evidence of specialized training or competency related to field and industry.

Responsibilities

Teach up to 27.5 hours week.
Deliver lectures and facilitate project-based learning (PBL) on various hospitality industry topics.
Assist students in the learning process.
Evaluate and monitor student progress.
Keep necessary records to report SAP to the campus dean.
Attend quarterly instructor in-service meetings.
Stay abreast with novelties in teaching by attending professional development activities outside of CSI.
Organize and lead field trips for students at least once per quarter.
Actively contribute to program improvement.
Provide academic advising and support to students.