Instructor - Customer Service Program

Computer Systems Institute Inc; Chicago (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Computer Systems Institute Inc in Chicago, IL seeks an Instructor for the Customer Service Program to teach courses such as Customer Relationship Management and Professional Communication/Call Center. The instructor will plan and deliver approved curriculum, support students, and monitor progress.

The role involves delivering lectures, facilitating project-based learning, organizing field trips quarterly, and contributing to program improvements while reporting SAP progress to the campus dean.

Qualifications

• Bachelor’s degree or higher in Customer Service or related field.
• If the degree is not in a related field, candidates must have at least two years of related work experience or evidence of specialized training or competency related to field and industry.

Responsibilities

• Teach courses: “Customer Relationship Management”, “Professional Communication/Call Center”, “Case Studies in Customer Service”, and “Customer Service as a Career.”
• Plan and deliver approved curriculum.
• Teach up to 27.5 hours per week.
• Deliver lectures and facilitate project-based learning on hospitality topics.
• Assist students in the learning process and monitor progress.
• Maintain records for SAP reporting to campus dean.
• Attend quarterly instructor in-service meetings.
• Participate in professional development activities.
• Organize and lead field trips at least quarterly.
• Contribute to program improvement and provide student advising.

Education

Bachelor’s degree or higher in Customer Service or related field

Two years related work experience or specialized training or competency

Job description

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Instructor - Customer Service Program

Chicago, IL, US

Job Title: Instructor - Customer Service Program

Supervisor’s Title: Academic Dean / Program Manager

General Summary & Essential Job Duties / Responsibilities

The Customer Service Specialist program instructor will teach the following courses: “Customer Relationship Management”, “Professional Communication/Call Center”, “Case Studies in Customer Service”, and “Customer Service as a Career.” The instructor will be responsible for planning and delivering approved curriculum.

• Teach up to 27.5 hours week.
• Deliver lectures and facilitate project-based learning (PBL) on various hospitality industry topics.
• Assist students in the learning process.
• Evaluate and monitor student progress.
• Keep necessary records to report satisfactory academic progress (SAP) to the campus dean.
• Attend quarterly instructor in-service meetings.
• Stay abreast with the novelties in teaching by attending professional development activities outside of CSI.
• Organize and lead field trips for students at least once per quarter.
• Actively contribute to program improvement.
• Provide academic advising and support to students.

Education & Experience

The position requires a Bachelor’s degree or higher. The major or field of study should be in Customer Service or a related field. If the degree is not in a related field, candidates must have at least two years of related work experience or evidence of specialized training or competency related to field and industry.

Physical requirements:While performing the duties of this job, the instructor is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; talk and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment:Normal office working conditions. The noise level in the work environment is usually moderate.