Instructor - Customer Service Program

Computer-Systems-Institute; Boston (MA); On-site; USD 34,000 - 62,000; Part time

Job summary

Computer-Systems-Institute in Charlestown, MA is seeking a part-time Instructor for the Customer Service Program to deliver curriculum and mentor students through hands-on projects.

The position requires teaching multiple courses, planning lessons, evaluating progress, maintaining SAP records, and supporting program improvements with field trips and academic advising.

Qualifications

• Bachelor's degree or higher in Customer Service or related field.
• If the degree is not in a related field, at least two years of related work experience or evidence of specialized training or competency.

Responsibilities

• Teach courses: Customer Relationship Management, Professional Communication/Call Center, Case Studies in Customer Service, and Customer Service as a Career.
• Plan and deliver approved curriculum.
• Teach up to 27.5 hours per week.
• Deliver lectures and facilitate project-based learning on hospitality topics.
• Assist students in the learning process.
• Evaluate and monitor student progress.
• Keep SAP records for campus dean.
• Attend instructor in-service meetings every quarter.
• Organize and lead field trips at least quarterly.
• Contribute to program improvement.
• Provide academic advising and support to students.

Education

Bachelor's degree in Customer Service or related field

Job description

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Instructor - Customer Service Program

Part Time Charlestown, MA, US

2 days ago Requisition ID: 3836

Job Title : Instructor - Customer Service Program

Supervisor’s Title : Academic Dean / Program Manager

General Summary & Essential Job Duties / Responsibilities

The Customer Service Specialist program instructor will teach the following courses: “Customer Relationship Management”, “Professional Communication/Call Center”, “Case Studies in Customer Service”, and “Customer Service as a Career.” The instructor will be responsible for planning and delivering approved curriculum.

• Teach up to 27.5 hours week.
• Deliver lectures and facilitate project-based learning (PBL) on various hospitality industry topics.
• Assist students in the learning process.
• Evaluate and monitor student progress.
• Keep necessary records to report satisfactory academic progress (SAP) to the campus dean.
• Attend quarterly instructor in-service meetings.
• Stay abreast with the novelties in teaching by attending professional development activities outside of CSI.
• Organize and lead field trips for students at least once per quarter.
• Actively contribute to program improvement.
• Provide academic advising and support to students.

Education & Experience

The position requires a Bachelor’s degree or higher. The major or field of study should be in Customer Service or a related field. If the degree is not in a related field, candidates must have at least two years of related work experience or evidence of specialized training or competency related to field and industry.

Physical requirements:While performing the duties of this job, the instructor is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; talk and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment:Normal office working conditions. The noise level in the work environment is usually moderate.