Customer Service Professional

Arvig Enterprises, Inc.; Melrose (MN); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Insurance coverage

401(k) & ESOP

Paid time off

Education reimbursement

Career growth

Company discounts

Free home internet

Job summary

Arvig, a Minnesota-based broadband and telecommunications provider, seeks a Customer Service Professional in Melrose. You will be the first point of contact, resolving inquiries with efficiency and care across calls, chats, emails, and in-person visits.

We value safety, teamwork, and continuous learning. The role requires a high school diploma, is in-person at Melrose, with a Monday–Friday schedule and occasional Saturdays, plus competitive pay and strong benefits for growth and stability.

Qualifications

• Excellent customer service and communication skills.
• Ability to explain complex information clearly to customers.
• Comfortable using multiple channels (phone, chat, email, in person).

Responsibilities

• Be the first point of contact for customers with efficiency and care.
• Learn Arvig products and services to advise customers effectively.
• Educate customers on self-service tools and resources.
• Handle calls, chats, emails, and in-person interactions with a positive demeanor.
• Process transactions and complete service orders accurately while maintaining relationships.

Skills

Customer service

Multichannel communication

Problem solving

Teamwork

Tech-savvy

Education

High school diploma or GED

Associate degree preferred

Tools

CRM software

Billing systems

Job description

Arvig: Committed to Service, Dedicated to You

Join one of the nation's largest independent broadband service providers! At Arvig, we deliver leading-edge broadband and telecommunications solutions -including high-speed internet, TV, phone, and security- to residential and business customers across Minnesota and beyond.

Our success is driven by a team of nearly 800 talented employees who embody our core values: ownership, engagement, efficiency, and knowledge. We believe our people are the driving force behind everything we achieve, and we foster a culture built on courage, humility, open-mindedness, integrity, respect, and safety.

At Arvig, our goal is clear: to provide exceptional service and reliable solutions, backed by the latest technology, in an environment where employees can thrive in growth and opportunity.

Discover the Arvig Advantage -a workplace where you can bring your whole self, feel a true sense of belonging, and see your skills, ideas, and ambitions make a meaningful difference

What You'll Do

As a Customer Service Professional, you will be the first point of contact for our customers, ensuring their needs are met with efficiency, professionalism, and care.

• Be a Product Pro: Learn the ins and outs of Arvig's awesome products and services
• Solve Problems: Help customer find solutions, educate them on self-service tools, and make sure they leave every interaction happy
• Stay Connected: Handle calls, chats, emails, and face-to-face interactions with a smile and stellar communication skills
• Own the Process: Navigate billing systems, process transactions, and complete service orders like a boss
• Build Relationships: Collaborate across teams and make sure every customer feels confident and valued

What You'll Bring

• Commitment to Safety: A strong dedication to maintaining a safe environment -both physically and mentally- for yourself, your colleagues, and customers
• A tech-savvy problem solver who's passionate about helping others
• Stellar communications skills and the ability to explain things in a clear, friendly way
• Resiliency, dependability, and a commitment to continuous learning
• High school diploma or GED required; an associate's degree is a plus!

Your Schedule

Monday - Friday, 9:30 a.m. 6:00 p.m., and occasional Saturdays from 9:00 am to 1:00 pm.

Your Location

In-person: This position will be located in our Melrose, MN office.

Experience the Benefits of a Career with Arvig

At Arvig, we offer more than just a job - we provide a foundation for a fulfilling career, supported by benefits that empower you to succeed both professionally and personally.

• Competitive Pay; Start with a strong, competitive wage that reflects market standards, with opportunities for pay increases based on your performance and contributions
• Comprehensive Insurance Coverage: Protect what matters most with robust health, dental, vision, and life insurance plans for you and your family
• Financial Security: Plan confidently for the future with our 401(k) program and the added advantage of our Employee Stock Ownership Plan (ESOP) - because your success is our success
• Work-Life Balance: Prioritize your well-being with generous paid time off, holidays, and educational reimbursement opportunities to support your growth
• Clear Career Pathways: Explore visible career paths across the company, designed to help you grow, advance, and achieve your professional goals
• Exclusive Perks: Enjoy company service discounts and FREE internet at your primary residence where Arvig provides service -because being connected matters

At Arvig, we're dedicated to creating an environment where you can grow, feel valued, and build a future you're proud of. Join us and enjoy benefits designed with you in mind!

Please note: Arvig is unlikely to offer H-1B sponsorship due to limited H-1B visa availability.

EOE/Disabilities/Vets

Travel Required

No .

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.