Customer Care Professional

Lighthouse Works; Orlando (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Lighthouse Works in Orlando, FL is seeking a customer care professional to join our team. You will handle customer inquiries, resolve issues, and deliver exceptional service in a fast-paced environment.

The ideal candidate has at least 2 years of customer service experience, strong communication skills, and proficiency with CRM software. Team collaboration and independent work are both valued.

Qualifications

• Minimum 2 years of customer service experience.
• Proven track record of resolving customer inquiries effectively.
• Experience in fast-paced environments, preferably call center or customer support.

Skills

Verbal communication

Written communication

Problem solving

CRM software

Multitasking

Team collaboration

Attention to detail

Customer-centric mindset

Education

High school diploma or equivalent; associate's or bachelor's degree preferred

Tools

CRM software

Job description

Qualifications

• High school diploma or equivalent; an associate's or bachelor's degree in a related field is preferred.

Required Education

• High school diploma or equivalent; an associate's or bachelor's degree in a related field is preferred.

Required Experience

• Minimum of 2 years of experience in a customer service or customer care role.
• Proven track record of effectively handling customer inquiries and resolving issues.
• Experience working in a fast-paced environment, preferably within a call center or customer support setting.

Required Skills And Abilities

• Excellent verbal and written communication skills, with the ability to convey information clearly and effectively.
• Strong problem-solving skills, with the ability to think critically and provide solutions in a timely manner.
• Proficiency in using customer relationship management (CRM) software and other relevant computer applications.
• Ability to multitask and manage time efficiently, handling multiple customer interactions simultaneously.
• Demonstrated ability to work collaboratively in a team environment while also being self-motivated and capable of working independently.
• Strong attention to detail and organizational skills, ensuring accuracy in documentation and customer interactions.
• A customer-centric mindset, with a passion for delivering exceptional service and enhancing the customer experience.