Customer Service & Production Team Lead

SERVPRO of Southwest Portland; Portland (OR); On-site; USD 55,000 - 82,000; Full time

Benefits offered by this job

Bonus based on performance

Company car

Competitive salary

Free uniforms

Opportunity for advancement

Paid time off

Vision insurance

401(k) matching

Company parties

Dental insurance

Health insurance

Training & development

Job summary

SERVPRO of Southwest Portland is seeking a Customer Service Manager to lead Production Technicians, schedule work, resolve emergencies, and drive superior customer service. You will train staff, monitor performance, and ensure alignment with company standards and customer expectations.

The role emphasizes leadership, process development, and proactive issue resolution to maintain high service quality and customer satisfaction in a fast-paced environment.

Qualifications

• Excellent customer care focus and ability to assess customer needs.
• Polite, empathic, and professional communication.
• Able to multitask, prioritize, and manage time efficiently.
• Leadership and mentoring abilities for the team.
• Strong verbal and written communication skills.
• Self-motivated and able to work independently.

Responsibilities

• Recruit, hire and train new production technicians.
• Generate sales from production technicians to up-sell and cross-sell.
• Research strategies to improve the customer experience.
• Schedule calendar for production technicians.
• Distribute work and develop standards and procedures.
• Document customer service discussions and actions.
• Maintain accurate records and files of documentation.
• Provide sales goals and encouragement to achieve goals.
• Manage budget and expenses.
• Set and maintain customer service procedures and policies.
• Record, organize, and file customer interactions and profile changes.
• Provide resources for quality customer service.
• Implement customer service strategies to improve service quality.
• Address and resolve team and customer conflicts.
• Maintain professional workspace and workflow.
• Evaluate production technicians performance.

Skills

Customer care

Communication skills

Multitasking

Leadership

Phone systems

Time management

Team mentoring

Education

High school diploma or equivalent

Bachelor's degree in business administration

Tools

Phone systems

CRM experience

Job description

SERVPRO of Southwest Portland is seeking a Customer Service Manager to lead Production Technicians, schedule work, resolve emergencies, and drive superior customer service. You will train staff, monitor performance, and ensure alignment with company standards and customer expectations.

The role emphasizes leadership, process development, and proactive issue resolution to maintain high service quality and customer satisfaction in a fast-paced environment.