Customer Service & Operations Manager

SERVPRO of Southwest Portland; Portland (OR); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Bonus based on performance

Company car

Competitive salary

Free uniforms

Opportunity for advancement

Paid time off

Vision insurance

401(k) matching

Company parties

Dental insurance

Health insurance

Training & development

Job summary

A property restoration service in Portland seeks a Customer Service Manager to oversee Production Technicians and ensure excellent customer service. Responsibilities include recruiting and training staff, handling service issues, and developing customer service strategies. Candidates should have strong communication skills and experience in customer support. A high school degree is required, with a preference for a Bachelor's in business. Competitive salary and benefits offered.

Qualifications

• Experience in customer support or sales is desirable.
• Able to think fast and find answers quickly.
• Comfortable in leadership and team-player roles.

Responsibilities

• Schedule and supervise production technicians.
• Handle customer service issues beyond technician capability.
• Manage budget and set customer service policies.

Skills

Excellent customer care and focus

Excellent verbal and written communication skills

Able to multitask and prioritize

Self-motivated and self-directed

Customer-focused for a positive experience

Education

High school degree or equivalent

Bachelor's degree in business administration or related field preferred

Tools

Basic computer skills

Job description

A property restoration service in Portland seeks a Customer Service Manager to oversee Production Technicians and ensure excellent customer service. Responsibilities include recruiting and training staff, handling service issues, and developing customer service strategies. Candidates should have strong communication skills and experience in customer support. A high school degree is required, with a preference for a Bachelor's in business. Competitive salary and benefits offered.