Customer Service & Production Coordinator

Taylor Steel; Kentucky; On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Healthcare

Life Insurance

STD

LTD

Paid vacation/holidays

Job summary

Taylor Steel Inc. in Lordstown, Ohio, is seeking a Customer Service Representative to liaise between customers and the company. You will handle order placement, changes, status, shipping scheduling, and respond to inquiries from customers and sales staff.

The role requires strong communication skills and attention to detail. Responsibilities include maintaining reports, data entry for sales orders, tracking orders, and assisting with quotes.

Qualifications

• Experience with CRM, word processing, and file management.
• Knowledge of the steel industry helps understanding product specs.
• Strong customer service and communication skills are essential.

Responsibilities

• Assist customers with order placement, changes, status, and scheduling.
• Respond to product/service inquiries from customers and sales staff.
• Create and data-enter sales orders and verify specifications and pricing.
• Monitor reports and shipping logs to ensure on-time delivery.
• Generate and distribute reports and assist with quotes/re-quotes.

Skills

Verbal communication

Written communication

Customer service

Problem solving

Organization

Education

High School Diploma or GED

Associates or bachelor’s degree

Tools

CRM

Microsoft Office

Job description

Taylor Steel Inc. in Lordstown, Ohio, is seeking a Customer Service Representative to liaise between customers and the company. You will handle order placement, changes, status, shipping scheduling, and respond to inquiries from customers and sales staff.

The role requires strong communication skills and attention to detail. Responsibilities include maintaining reports, data entry for sales orders, tracking orders, and assisting with quotes.