Warehouse Customer Success & Account Rep

Taylor Logistics Inc; Olde West Chester (OH); On-site; USD 32,000 - 60,000; Full time

Job summary

Taylor Logistics Inc in West Chester, OH is seeking a Warehouse Customer Service Representative who serves as the main point of contact for assigned customer accounts. You will manage orders, coordinate with warehouse, fleet, and freight teams, and build strong relationships.

This fast-paced role offers growth within a family-owned company founded in 1850, with comprehensive benefits and opportunities to advance from within.

Qualifications

• Associate's degree or higher preferred
• Strong customer service and relationship management skills: clear speaking voice, active listening, empathy, persuasive communication and reliable follow-up
• Computer literate with proficiency in Microsoft Office and the ability to learn dedicated warehouse software
• Strong numerical accuracy and attention to detail
• Ability to manage multiple competing deadlines and make quick, sound decisions in a fast-paced environment

Responsibilities

• Serve as the main point of contact for assigned customer accounts, building relationships that go beyond a single transaction
• Develop a deep understanding of your accounts, their product lines and their specific requirements, and take ownership of those accounts as a whole
• Process orders using warehouse computer applications, verifying and validating all customer information before entering data
• Communicate proactively and professionally with customers by phone, email and written correspondence, keeping them informed even before they have to ask
• Negotiate effectively with customers to resolve issues and align expectations
• Manage hold requests and see them through to resolution
• Conduct over, short and damage investigations and communicate findings clearly to the customer
• Partner with the Inventory/Quality Control Manager and Shift Supervisors to make sure warehouse teams understand and meet customer requirements
• Coordinate internally with warehouse, fleet and freight departments to keep everyone informed and aligned on customer needs
• Escalate issues promptly when service levels, safety or compliance may be impacted, following Taylor's communication standards

Skills

Customer service

Relationship management

Active listening

Empathy

Persuasive communication

Follow-up reliability

Microsoft Office

Warehouse software

Numerical accuracy

Attention to detail

Multitasking

Education

Associate degree or higher

Tools

Microsoft Office

Warehouse software

Job description

Taylor Logistics Inc in West Chester, OH is seeking a Warehouse Customer Service Representative who serves as the main point of contact for assigned customer accounts. You will manage orders, coordinate with warehouse, fleet, and freight teams, and build strong relationships.

This fast-paced role offers growth within a family-owned company founded in 1850, with comprehensive benefits and opportunities to advance from within.