Customer Service Pro - Training, Growth & Benefits

Community Choice Financial Family of Brands; Covington (KY); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

On-the-job training

Learning management system access

Cross-brand career opportunities

401(k) plan with company match

Life and AD&D insurance

Flexible benefits options

Job summary

Community Choice Financial Family of Brands in Covington, KY is hiring a Customer Service Representative. You will greet customers, handle transactions, and provide tailored financial services in a fast-paced retail setting.

The role offers on-site work with full-time hours, comprehensive training, and opportunities for growth across our national brand family. Strong communication and reliable attendance are essential.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Meticulous attention to detail and data-entry accuracy.
• Proficiency with phone systems, POS, and Microsoft Office.
• Must be at least 18 years old (19 in Alabama).
• Background check required.
• Physical ability to stand and move up to 25 pounds.

Responsibilities

• Connect with customers to cultivate lasting relationships.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services.
• Enter and maintain customer information into a POS system.
• Build new business by daily call campaigns.
• Assist in customer account management and collections by accepting payments.
• Participate in on-site vehicle appraisals, store errands, and events.
• Maintain store appearance and cleanliness.
• Manage vault and cash drawer, as needed.
• Uphold compliance with policies and laws.
• Engage in ongoing training.
• Maintain full-time in-person attendance, including weekends (40 hrs/wk).

Skills

Communication

Customer service

Data entry

Detail-oriented

Verbal & written communication

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

Community Choice Financial Family of Brands in Covington, KY is hiring a Customer Service Representative. You will greet customers, handle transactions, and provide tailored financial services in a fast-paced retail setting.

The role offers on-site work with full-time hours, comprehensive training, and opportunities for growth across our national brand family. Strong communication and reliable attendance are essential.