Customer Service Pro — Top Training, Growth & Benefits

Uline; Allentown (Lehigh County); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Health insurance

401(k) with 6% match

Bonus programs

Paid holidays and generous PTO

Tuition Assistance Program

Job summary

Uline, a family-owned company, is seeking a Customer Service Representative in Allentown, PA. The role offers pay from $25 to $30 per hour with significant growth and earning potential, and the chance to build strong customer relationships using state-of-the-art tools.

Responsibilities include processing orders, answering product, pricing, and shipping questions, and helping customers navigate our online ordering system. On-site position with robust training and benefits.

Qualifications

• High school diploma or equivalent required; Bachelor's degree preferred.
• Strong problem-solving and communication skills; customer focus is essential.
• Prior customer service experience is a plus, but training is provided.

Responsibilities

• Process customer orders and handle inquiries using company systems.
• Answer questions about products, pricing and shipping quickly and accurately.
• Build relationships with customers via phone, email, and chat.
• Understand customer needs and suggest Uline's best solutions.
• Assist customers with navigating the online ordering portal.

Skills

Problem-solving

Communication skills

Customer service experience

Education

High school diploma

Bachelor's degree preferred

Job description

Uline, a family-owned company, is seeking a Customer Service Representative in Allentown, PA. The role offers pay from $25 to $30 per hour with significant growth and earning potential, and the chance to build strong customer relationships using state-of-the-art tools.

Responsibilities include processing orders, answering product, pricing, and shipping questions, and helping customers navigate our online ordering system. On-site position with robust training and benefits.