Customer Service Specialist — Filtration Tech (On-Site)

Freudenberg Filtration Technologies; Durham (NC); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

401K Match

Vacation

Health Insurance

Sustainability & Social Commitment

Health Management

Job summary

Freudenberg Filtration Technologies in Durham, NC is seeking a Customer Service Representative to handle inquiries, process orders, and provide product information. The role requires 2+ years in customer service, familiarity with SAP and CRM tools, and willingness to travel ~10% to the Durham office.

On-site position with opportunities to contribute to process improvements and customer satisfaction. Responsibilities include documenting interactions, coordinating with other departments, and

Qualifications

• High school diploma or equivalent.
• 2+ years of experience in customer service or a related field.
• Basic proficiency in customer service software and CRM systems.
• Knowledge of company products or services.
• Based in Durham, NC, or able to travel to the Durham office approximately 10% of the time.

Responsibilities

• Handle customer inquiries via phone, email, or chat with accurate information.
• Process orders accurately in the system and follow up as needed.
• Provide product/service information to assist purchasing decisions, with knowledge of liquid filtration markets.
• Maintain records of interactions and transactions; update order/shipping notes.
• Escalate complex issues to the Customer Service director and Sales Managers.

Skills

Customer service

SAP

CRM software

Education

High school diploma or equivalent

Tools

SAP

CRM systems

Job description

Freudenberg Filtration Technologies in Durham, NC is seeking a Customer Service Representative to handle inquiries, process orders, and provide product information. The role requires 2+ years in customer service, familiarity with SAP and CRM tools, and willingness to travel ~10% to the Durham office.

On-site position with opportunities to contribute to process improvements and customer satisfaction. Responsibilities include documenting interactions, coordinating with other departments, and