Customer Service Pro: Solutions, Orders & Relationships

Bedrosians Tile and Stone; Seattle (WA); On-site; USD 32,000 - 39,000; Full time

Job summary

Bedrosians Tile and Stone in Seattle, WA is seeking a friendly Customer Service Representative who will be the face of the company. You will assist retail, contractor, fabricator and wholesale clients, provide product information, pricing, applications, and installation recommendations while entering orders and handling PO processing and freight quotes.

You will work with a team, greet customers, manage back-orders, follow up on orders, and resolve issues with win/win solutions.

Qualifications

• High School Degree or equivalent.
• Excellent email and computer skills.
• Excellent verbal English communication skills.
• Detail-oriented and proactive.

Responsibilities

• Work cooperatively in team environment.
• Greet and assist customers with selections and follow-through on their orders.
• Enter orders, follow-up on back-orders, invoice orders, and follow proper pick-up procedures.
• Answer phone inquiries including over the phone orders.
• Assist with stock checks, pricing, freight quotes and processing orders.
• Process P/O's and receivings for product lines.
• Develop basic understanding of design and color.
• Resolve customer service issues.
• Multitask and prioritize work through effective time management.
• Maintain a neat and organized workspace.
• Work within the framework of the company's defined policies, procedures, goals, and directives.

Skills

Excellent communication

Phone skills

Email skills

Detail-oriented

Multitasking

Self-motivated

Education

High School Diploma

Tools

CRM software

MS Office

Job description

Bedrosians Tile and Stone in Seattle, WA is seeking a friendly Customer Service Representative who will be the face of the company. You will assist retail, contractor, fabricator and wholesale clients, provide product information, pricing, applications, and installation recommendations while entering orders and handling PO processing and freight quotes.

You will work with a team, greet customers, manage back-orders, follow up on orders, and resolve issues with win/win solutions.