Tile & Building Materials Customer Care Specialist

Bedrosians Tile and Stone; San Jose (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

Bedrosians Tile and Stone is seeking a Customer Service Representative to support retail, contractor, fabricator and wholesale customers. You will provide product information, availability, pricing, applications, limitations, and installation recommendations, and handle order entry, P/O processing, and freight quotes.

You will act as the liaison between Bedrosians and customers with a positive, energetic demeanor, ensuring accurate communication, timely follow-ups, and win/win solutions while

Qualifications

• High School Degree or equivalent.
• Excellent email and computer skills.
• Positive attitude.
• Excellent and professional phone skills.
• Excellent verbal English communication skills.
• Detail-oriented.
• Self-motivated and proactive—willing to take the extra step!
• Demonstrate integrity, professionalism, and perseverance.
• Possess a flexible work schedule.
• Ability to lift up to 65 lbs.
• Prior customer service experience is a plus.
• Bi-lingual in Spanish a plus.

Responsibilities

• Greet and assist customers with selections and follow-through on their orders.
• Enter orders, follow-up on back-orders, invoice orders, and follow proper pick-up procedures.
• Answer phone inquiries including over the phone orders.
• Assist with stock checks, pricing, freight quotes and processing orders.
• Process P/O's and receivings for product lines.
• Develop basic understanding of design and color.
• Resolve customer service issues.
• Multitask and prioritize work through effective time management.
• Maintain a neat and organized workspace.
• Work within the framework of the company's defined policies, procedures, goals, and directives.

Skills

Email skills

Computer skills

Verbal English

Detail-oriented

Positive attitude

Phone skills

Bi-lingual (Spanish)

Self-motivated

Flexible schedule

Integrity & professionalism

Education

High School degree or equivalent

Job description

Bedrosians Tile and Stone is seeking a Customer Service Representative to support retail, contractor, fabricator and wholesale customers. You will provide product information, availability, pricing, applications, limitations, and installation recommendations, and handle order entry, P/O processing, and freight quotes.

You will act as the liaison between Bedrosians and customers with a positive, energetic demeanor, ensuring accurate communication, timely follow-ups, and win/win solutions while