Customer Service & Orders Specialist

Bedrosians Tile and Stone; Reno (NV); On-site; USD 21,000 - 26,000; Full time

Job summary

Bedrosians Tile and Stone is seeking a Customer Service Representative to be the face of the company, assisting clients across retail, contractor, fabricator, and wholesale segments. You will provide product information, process orders and freight quotes, and resolve issues with win/win solutions while maintaining a high standard of service.

You will greet customers, enter orders, follow up on back-orders, and respond to inquiries by phone or email.

Qualifications

• Excellent email and computer skills.
• Excellent verbal English communication skills.
• Detail-oriented and accurate with data entry.
• Positive attitude and customer-friendly approach.
• Excellent and professional phone skills.

Responsibilities

• Greet and assist customers with selections and follow-through on their orders.
• Enter orders, follow-up on back-orders, invoice orders, and follow proper pick-up procedures.
• Answer phone inquiries including over the phone orders.
• Assist with stock checks, pricing, freight quotes and processing orders.
• Process P/O's and receivings for product lines.
• Develop basic understanding of design and color.
• Resolve customer service issues.
• Multitask and prioritize work through effective time management.
• Maintain a neat and organized workspace.
• Work within the framework of the company's defined policies, procedures, goals, and directives.

Skills

Email skills

Computer skills

Verbal English

Detail-oriented

Positive attitude

Phone skills

Proactive

Bilingual Spanish

Education

High School degree or equivalent

Tools

None

Job description

Bedrosians Tile and Stone is seeking a Customer Service Representative to be the face of the company, assisting clients across retail, contractor, fabricator, and wholesale segments. You will provide product information, process orders and freight quotes, and resolve issues with win/win solutions while maintaining a high standard of service.

You will greet customers, enter orders, follow up on back-orders, and respond to inquiries by phone or email.