Customer Service Pro: Scheduling & Records, Weekly Pay

EcoShield Pest; Louisville (KY); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Weekly Pay

Paid sick and vacation time

10 company-paid holidays

Medical, dental, and vision benefits

401(k) with company match

Employee Assistance Program (EAP)

Job summary

EcoShield Pest Solutions in Louisville, KY, is seeking a Customer Service Representative to act as the primary contact for customers, handling inquiries, scheduling pest control services, and coordinating with technicians and sales staff. You will maintain records, monitor appointments, and ensure timely follow-up to support service delivery.

The role emphasizes proactive communication across phone, email, and messaging platforms, with emphasis on accuracy and responsiveness.

Qualifications

• 6+ months of customer service experience and/or conflict resolution, including phone, email, and SMS communication.
• Strong communication skills to interact with clients and provide customer service.
• High School Diploma or GED, preferred.

Responsibilities

• Deliver proactive customer service through phone, email, and messaging platforms, responding to customer inquiries and resolving issues in a timely manner.
• Schedule new and recurring pest control services and coordinate 4-point home inspections with Branch Sales Professionals for existing customers.
• Maintain accurate records by logging and managing customers, technician, and management communications within internal systems, ensuring timely follow-up and documentation.
• Monitor customer appointment schedules and proactively support appointment adherence and service completion.

Skills

Customer service

Communication

Conflict resolution

Phone & Email

Education

High School Diploma or GED

Job description

EcoShield Pest Solutions in Louisville, KY, is seeking a Customer Service Representative to act as the primary contact for customers, handling inquiries, scheduling pest control services, and coordinating with technicians and sales staff. You will maintain records, monitor appointments, and ensure timely follow-up to support service delivery.

The role emphasizes proactive communication across phone, email, and messaging platforms, with emphasis on accuracy and responsiveness.