Customer Service & Scheduling Coordinator

EcoShield Pest; Fort Lauderdale (FL); Presencial; USD 20.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Weekly pay

Medical, dental, and vision insurance

401(k) with match

Paid sick and vacation time + holidays

Descripción de la vacante

EcoShield Pest Solutions in Fort Lauderdale, FL is seeking a Customer Service Representative to be the primary contact for customers, handling inquiries, scheduling services, and coordinating communication across teams. The role supports efficient daily operations through accurate recordkeeping and proactive scheduling of pest control services.

The position offers weekly pay, a comprehensive benefits package including medical, dental, and vision options, 401(k) with match, paid sick and vacation

Formación

• 6+ months of customer service experience and/or conflict resolution, including phone, email, and SMS communication.
• Strong communication skills to interact with clients and provide customer service.
• High School Diploma or GED, preferred.

Responsabilidades

• Deliver proactive customer service through phone, email, and messaging platforms, responding to customer inquiries and resolving issues in a timely manner.
• Schedule new and recurring pest control services and coordinate 4-point home inspections with Branch Sales Professionals for existing customers.
• Maintain accurate records by logging and managing customers, technician, and management communications within internal systems, ensuring timely follow-up and documentation.
• Monitor customer appointment schedules and proactively support appointment adherence and service completion.

Conocimientos

Strong communication

Customer service experience

Conflict resolution

Educación

High School Diploma or GED

Descripción del empleo

EcoShield Pest Solutions in Fort Lauderdale, FL is seeking a Customer Service Representative to be the primary contact for customers, handling inquiries, scheduling services, and coordinating communication across teams. The role supports efficient daily operations through accurate recordkeeping and proactive scheduling of pest control services.

The position offers weekly pay, a comprehensive benefits package including medical, dental, and vision options, 401(k) with match, paid sick and vacation