Customer Service & Scheduling Specialist (Pest Solutions)

The Shield Co Management, LLC; Louisville (KY); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Health coverage

401(k) with match

HSA options

Disability & life insurance

Wellness program

Virtual care

Job summary

EcoShield Pest Solutions in Louisville, KY is seeking a Customer Service Representative to be the primary contact for customers, handling inquiries, scheduling appointments, and coordinating communication across teams. This role supports efficient daily operations through accurate recordkeeping and timely follow-up.

The CSR position offers a base pay of $16.00 per hour with weekly pay and a comprehensive benefits package including medical, dental, and vision options, 401(k) with match, HSA,

Qualifications

• 6+ months of customer service experience or conflict resolution.
• Strong communication skills to interact with clients.
• High School Diploma or GED preferred.

Responsibilities

• Deliver proactive customer service through phone, email, and messaging platforms, responding to customer inquiries and resolving issues in a timely manner.
• Schedule new and recurring pest control services and coordinate 4-point home inspections with Branch Sales Professionals for existing customers.
• Maintain accurate records by logging and managing customers, technician, and management communications within internal systems, ensuring timely follow-up and documentation.
• Monitor customer appointment schedules and proactively support appointment adherence and service completion.

Skills

Customer service

Strong communication

Education

High School Diploma or GED

Job description

EcoShield Pest Solutions in Louisville, KY is seeking a Customer Service Representative to be the primary contact for customers, handling inquiries, scheduling appointments, and coordinating communication across teams. This role supports efficient daily operations through accurate recordkeeping and timely follow-up.

The CSR position offers a base pay of $16.00 per hour with weekly pay and a comprehensive benefits package including medical, dental, and vision options, 401(k) with match, HSA,