Customer Service Specialist: One-Call Resolution

Pro Resources Staffing Services; LaOtto (IN); On-site; USD 23,000 - 32,000; Part time

Job summary

Pro Resources Staffing Services in Indiana is seeking a part-time Customer Service Representative to assist customers and sales reps, process orders, and deliver excellent service. You will respond to inquiries and help resolve issues related to pricing, invoicing, and delivery.

The role requires strong listening and communication skills, solid problem-solving, attention to detail, and a professional phone manner. ERP experience with Sage 500 and ACT is a plus.

Qualifications

• Strong customer service skills.
• Strong listening, verbal, and written communication skills.
• Solid problem-solving skills.
• Strong attention to detail and multi-tasking ability.
• Experience with Sage 500 ERP and ACT a plus.
• Experience with databases and strong organization skills.

Responsibilities

• Respond promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Having knowledge of products to field customer questions.
• Processing orders, forms, and requests.
• Keeping records of customer interactions, comments, and complaints.
• Providing feedback on the efficiency of the customer service process.
• Ensuring customer satisfaction and provide professional customer support.
• Actively listens and works with customers to research and resolve a wide variety of issues.
• Maintaining a positive, empathetic, and professional attitude toward customers.

Skills

Customer service

Communication

Problem solving

Attention to detail

Phone etiquette

Tools

Sage 500 ERP

ACT

Job description

Pro Resources Staffing Services in Indiana is seeking a part-time Customer Service Representative to assist customers and sales reps, process orders, and deliver excellent service. You will respond to inquiries and help resolve issues related to pricing, invoicing, and delivery.

The role requires strong listening and communication skills, solid problem-solving, attention to detail, and a professional phone manner. ERP experience with Sage 500 and ACT is a plus.