Customer Service Pro: Resolve, Billing & Support

Kedia Corporation; Shawnee (KS); On-site; USD 30,000 - 40,000; Full time

Job summary

A dynamic business services provider is seeking a Customer Service Representative in Shawnee, KS. The role involves engaging with customers via phone and in-person, resolving inquiries, and maintaining service records. Candidates should possess strong active listening and communication skills. Knowledge in customer service principles and efficient problem-solving abilities are essential. The company offers a fast-paced work culture emphasizing innovation and personal growth.

Qualifications

• Knowledge of customer service principles and processes, including needs assessment and evaluating customer satisfaction.
• Administrative and clerical understanding, such as word processing and record management.
• Proficient in English language structure, including meaning and grammar.

Responsibilities

• Confer with customers by telephone or in person to provide information about products or services.
• Keep records of customer interactions or transactions, recording relevant details.
• Resolve customers' service or billing complaints through various activities.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Tools

Autodialers

Voice broadcasting systems

Automatic call distribution ACD

CRM software

Spreadsheet software

Job description

A dynamic business services provider is seeking a Customer Service Representative in Shawnee, KS. The role involves engaging with customers via phone and in-person, resolving inquiries, and maintaining service records. Candidates should possess strong active listening and communication skills. Knowledge in customer service principles and efficient problem-solving abilities are essential. The company offers a fast-paced work culture emphasizing innovation and personal growth.