Customer Support Specialist: Proactive Problem Solver

Kedia Corporation; Franklin (TN); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Growth-oriented foundation

Job summary

A leading global corporation based in Franklin, TN, is seeking a Customer Service Representative to engage with customers and provide information about products and services. Responsibilities include resolving complaints, maintaining records of interactions, and ensuring customer satisfaction. Ideal candidates will have strong communication skills, problem sensitivity, and a service-oriented mindset. This role offers a dynamic environment that fosters personal and professional growth.

Qualifications

• Knowledge of principles for providing customer services and customer satisfaction evaluation.
• Ability to communicate effectively in writing and speech.

Responsibilities

• Confer with customers to provide information about products or services.
• Resolve customers' service or billing complaints.
• Keep records of customer interactions and transactions.

Skills

Active Listening

Service Orientation

Negotiation

Critical Thinking

Tools

Avaya software

Microsoft Outlook

Microsoft Excel

Job description

A leading global corporation based in Franklin, TN, is seeking a Customer Service Representative to engage with customers and provide information about products and services. Responsibilities include resolving complaints, maintaining records of interactions, and ensuring customer satisfaction. Ideal candidates will have strong communication skills, problem sensitivity, and a service-oriented mindset. This role offers a dynamic environment that fosters personal and professional growth.