Customer Service Pro - Quick Start, Training & Bonuses

U-Haul International, Inc.; Kent (OH); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Opportunities for advancement

Health insurance & Prescription plans

Paid holidays, vacation, and sick days

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Life insurance

MetLife auto and home insurance

Discounts on Apple products, Dell, etc

LifeLock Identity Theft Protection

Dave Ramsey’s SmartDollar Program

Job summary

U-Haul International, Inc. is seeking a Customer Service Representative to act as the face of our service team, assisting customers with products and services, managing rentals via U-Scan, and helping with equipment setup and inspections.

You’ll be part of a supportive team delivering first-rate help on the road. Responsibilities include invoicing, equipment returns, hitch installs, and propane handling with certification provided after employment.

Qualifications

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment)
• Drive a forklift (certification offered through U-Haul upon employment)
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Skills

Customer service

Driving

Education

High school diploma or equivalent

Job description

U-Haul International, Inc. is seeking a Customer Service Representative to act as the face of our service team, assisting customers with products and services, managing rentals via U-Scan, and helping with equipment setup and inspections.

You’ll be part of a supportive team delivering first-rate help on the road. Responsibilities include invoicing, equipment returns, hitch installs, and propane handling with certification provided after employment.